Systems Analyst

5 days ago

Johannesburg, Gauteng, South Africa tihsa Full time

time left to apply End Date: March 31, 2025 (30+ days left to apply)

job requisition id JR101796

Join TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

The System Analyst ensures that GIT Service Management systems are maintained and developed to ensure GIT Service Management objectives are met. The System Analyst ensures that GIT delivers stable and high quality software systems to its client, TIH. This is done by understanding, studying and analysing requirements for system changes and new systems altogether. The System Analyst draws up technical impact documents as well as writing technical documents that support the developer to execute on the requirement.

Responsibilities

  1. Administration: Produce, update and provide best practice support on the Service Management system, databases and other departmental systems, advising colleagues when needed, and using own expertise to help improve processes. Act as a SPOC (single point of contact) between Business, Support Teams, Vendors and GIT.
  2. Design and Conceptualisation: Research and interpret data, trends, and benchmarks relevant to digital products/services design. Design, develop and maintain the GIT Service Management system (SysAid), ensuring that new enhancements are tested and implemented according to best practices.
  3. Analysis of 'As Is' and 'To Be': Support and contribute to the documentation of 'as is' and 'to be' processes and describe the changes required to migrate to the 'to be' capability to record accurately the change required.
  4. Database/Systems Specifications: Provide information and comments on suitability during approval process for system or database specifications to ensure all agreed standards and protocols are followed and data integrity is preserved. Apply ITIL frameworks in systems design, maintenance & deployments.
  5. Information Security: Support implementation of required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems.
  6. Testing IT Performance: Analyse routine performance website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.
  7. Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
  8. Operational Compliance: Identify, within the team, instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate. Ensure Service Level Agreements and Contracts are in place and reviewed. Ensure standard operating procedures are in alignment with enterprise processes and governance for compliance purposes.

Education

Matric/SAQA Equivalent (Essential); Relevant ITIL certification and / or accreditation (Essential)

Experience

1-3 years' experience in IT Service Management, managing and operating the function (Essential). Experience with UML designs and/or IBMI/SQL (Advantageous).

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.Telesure Investment Holdings

Our Work Experience is the combination of everything that's unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.

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