Software Support Consultant

7 days ago


Johannesburg, Gauteng, South Africa CodeConnect Staffing (Pty) Ltd Full time

Job Specifics

Are you a customer-focused professional with a passion for IT support and a flair for resolving technical challenges? We are looking for a Software Support Consultant to join our client and provide support services to clients in the legal and bookkeeping sectors.

  • Experience providing tech support in a Bookkeeping / Finance / Accounting environment is essential.
  • On-site for first 3 months, thereafter hybrid (3 days office, 2 days WFH)
  • Full-time, Permanent

About the Client:

This organization specializes in delivering innovative software solutions designed to streamline business operations within professional industries. With a focus on simplifying complex workflows, they provide tools that empower businesses to manage their financial, operational, and client-facing processes efficiently.

Key Responsibilities

  • Respond to and resolve customer queries related to supported software solutions.
  • Log and troubleshoot support cases, particularly those relating to bookkeeping systems.
  • Investigate and address bookkeeping concerns within supported software.
  • Contribute to initiatives aimed at reducing call volumes.
  • Conduct testing of software versions and updates.

Skills and Competencies Technical and Knowledge Requirements:

  • Proven experience supporting software packages, preferably in IT support or a call centre.
  • Basic understanding of troubleshooting and problem-resolution methodologies.
  • Exposure to network environments to identify server and PC-related issues.
  • Knowledge of bookkeeping processes within a legal practice is advantageous.

Soft Skills and Attributes:

  • Excellent written and verbal communication skills.
  • Analytical and technology-driven with strong multitasking abilities.
  • Friendly, proactive, and self-motivated with a focus on customer satisfaction.
  • Effective self-management and time management skills.

Qualifications and Experience Education:

  • Matric (essential); tertiary qualification in IT is desirable.

Experience:

  • Minimum 3 years in IT support, ideally with exposure to bookkeeping.
  • Familiarity with legal business processes and software such as Winlaw or Practice Manager Accounts.


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