Service Advisor
2 days ago
Benefits: Pension & medical aid
Industry Auto repairs
Type: Permanent
CV deadline date: February 2025
Start date: ASAP
Main role: Responsible for communication with customers about vehicle repair needs and relaying information to Service technicians.
Requirements
Completed matric or equivalent
Experience in a auto service centre required
Knowledge of diesel/ petrol engine vehicles
Valid driver's licence
Reliable transport
MS Office & Pastel (training provided)
Ability to work well with team members
Excellent telephone etiquette
Organised and detail-oriented
Should be able to work without supervision
Strong customer service skills
English and Afrikaans
Presentable and neat
Duties
Manage queries about vehicles services (bookings, job cards/ payments) and open job cards.
Calculate quotes for repairs.
Vehicle drop-off and pick-ups per request.
Explain services and repair options to customers.
Advise customers about service changes when required.
Liaise with technicians to manage timely repairs
Oversee workflow and schedule.
Ensure accurate administration and documentation
Maintain customer satisfaction by ensuring quality service at all times
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