People Operations Administrator

Join to apply for the People Operations Administrator role at INSIDE IDEAS GROUP LTD Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in‑house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries, delivering creative and efficient solutions that resonate deeply with audiences. As a part of The Brandtech Group , we use cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering teams to produce innovative results. Role Location: Johannesburg, South Africa The People Operations Administrator works in partnership with our client to provide comprehensive HR support for EMEA (and other markets as requested). The role supports the HR Operations Partner and HR Partners with day‑to‑day operations, contributes to high‑quality employee service, and leads certain projects with the partner’s support. What You Will Be Doing Produce employee documentation including offer letters, contracts, variations, and related documentation (e.g., reference probationary reviews, absence management, disciplinary and grievance processes, performance management, redundancy and TUPE). Maintain employee records by updating the HR Database (Sage), Peakon, Greenhouse, and filing changes to ensure compliance. Administer onboarding of new starters, create and update HR documents, assist with induction, and ensure background and reference checks are completed. Enhance onboarding, offboarding, and all other employee lifecycle processes. Support and advise managers and employees on HR queries via telephone or email in a professional manner. Support the employee performance appraisal and compensation planning processes. Collaborate with payroll and finance on people‑related issues and HR audits. Apply employment law and best practice in day‑to‑day support. Manage Safer Recruitment – references, RTW, data protection, etc. Help the People Partner set up and improve processes for best practice. Build and instill a customer‑service culture through proactive, compassionate guidance. Maintain process, program, and policy knowledge to assist team members. Complete ad‑hoc projects, reporting, and data analysis for accurate statistics. Ensure all HR operational tasks are audit‑ready and run smoothly. Oversee the payroll process, ensuring accuracy and acting as contact for payroll queries. Lead maternity and paternity conversations. Identify inefficient processes and propose solutions, including automation. Run daily team operations to meet SLAs and standards. Audit data accuracy and provide training where needed. Collaborate with the People Operations Partner to align EMEA processes. Facilitate meetings, share opinions, and collaborate across departments. Work with People Partners and stakeholders to provide administrative support and advice. Our Values Shape Everything We Do Be ambitious to succeed. Be imaginative to push the boundaries of what’s possible. Be inspirational to do groundbreaking work. Be always learning and listening to understand. Be results‑focused to exceed expectations. Be actively pro‑inclusive and anti‑racist across our community, clients, and creations. OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. We work to embed sustainability into every department and every stage of the project lifecycle. #J-18808-Ljbffr