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Collections Rep
1 month ago
Responsibilities for collections rep
Negotiate payment options and create payments/postdates in collection system as authorized by the borrower
Maintain customer files by obtaining updated demographic and financial information on each call and maintain clear and concise documentation of all attempts and/or contact made and received
Take ultimate accountability for the achievement of goals set forth for them by management
Perform payment authorizations
Handle incoming calls from customers to answer questions about their account, resolve issues, update account information
Handle incoming calls from retail locations to assist in setting up new customers
Contact customers through outbound calls to verify account information, encourage them to finish their application and initiate a lease
Utilize negotiation techniques and partner with past due customers to establish acceptable payment arrangements
Adhere to Collection regulations and compliance requirements
Assist with Fraud related contacts, order review assessment, and applicable support work
Qualifications for collections rep
High school diploma or state equivalency certification required
Excellent written human relations and influencing skills
Handles complaints ranging from quality of service issues to simple billing disputes
Problem solving, sound writing, effective communication, critical thinking, active listening, detailed oriented
Must be flexible and able to prioritize
Detail oriented, quick learner and accurate
Excellent customer service skills and ability to work in a fast paced environment
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Collections Rep
2 weeks ago
Pretoria, Gauteng, South Africa South Africa Full timeOur innovative and growing company is searching for candidates for the position of collections rep.Responsibilities for collections repNegotiate payment options and create payments/postdates in collection system as authorized by the borrowerMaintain customer files by obtaining updated demographic and financial information on each call and maintain clear and...
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Collections Rep
2 weeks ago
Pretoria, Gauteng, South Africa Goieman Restructuring Full timeJoin our dynamic and expanding company!We are currently looking for candidates to fill the role of Collections Representative. As a Collections Representative, you will play a key role in managing customer accounts and facilitating payment arrangements.Negotiate payment options and update payment information in the collection systemMaintain customer files...
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Pretoria, South Africa Goieman Restructuring Full timeOur innovative and growing company is searching for candidates for the position of collections rep.Responsibilities for collections repNegotiate payment options and create payments/postdates in collection system as authorized by the borrowerMaintain customer files by obtaining updated demographic and financial information on each call and maintain clear and...
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