Support Engineer ICT

2 weeks ago

Westonaria Local Municipality, South Africa Sibanye-Stillwater Full time

Minimum Qualifications Have A+ Certification: Comp TIA A+ -Essentials, Comp TIA A+-Practical Applications Have NQF 4 (National Senior Certificate or Grade 12 or National Senior Certificate for Adults) Requirements Clear credit record. Valid driver’s license and own reliable transport Function according to the ITIL framework Have at least 2 years’ experience in a related role Clear security screening record. Medically fit to work in the specific business area. Key Responsibilities Auditing of computer equipment, tagging new equipment to monitoring assets Installation and Support of Network & Local Printers Effective prioritisation of time in responding to service requests Installation, set-up and configuration of new desktops in line with required standards User requests are resolved through the application of the required level of technical knowledge and expertise A relevant initial analysis / diagnosis of requests to ensure timely and effective support Efficient first‑ and second‑line IT Service support in line with the centrally defined SLA Proactive approach to IT network infrastructure housekeeping with regards to cabling, safety and power connections On‑time replacement / repair of hardware, operating system and related software to ensure production continuity To maintain a high degree of customer service for all support queries and adhere to IT Policies and Procedures To provide technical support, answering support queries either onsite, remotely or via phone or email Constant monitoring of Sibanye IT Infrastructure (Networks, servers and desktops) Additional Requirements Have Good knowledge of IT infrastructure, server, PC, laptop and printer hardware Have the ability to effectively communicate with broad base of end users Have Thorough knowledge of all products used by Business Units and supported by IT Understand LAN/WAN networks Have a very good understanding of Microsoft server and desktop operating systems and specifically Microsoft Active Directory Seniority level Entry level Employment type Full-time Job function Information Technology Industries Mining Location: Johannesburg, Gauteng, South Africa #J-18808-Ljbffr

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    2 weeks ago

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