Is Support Engineer Modderfontein

IS&T Support Function Provide an effective IS&T support function for all departments of the company. SPECIFIC OUTCOMES: Responsibilities: Attend all aspects of the IS&T support function for all South Africa branches, as well as the Botswana & Namibian offices. Authority: Control access to the computerized systems, obtain program modifications where necessary, create and modify user profiles and licensing for software, manage access to VoIP system and modifications, as well as ensure that each user’s individual access meets his/her professional requirements, within the parameters of the system. Duties: Respond to technical support calls from end users of computers and software applications. Take ownership of customer issues reported and see problems through to resolution. Support employees with any IS&T challenges that may arise. Research, diagnose, report, troubleshoot, and identify solutions to resolve system issues. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Raise tickets for issues that need to be escalated to the Corp IS&T Support Team on VeoNow (Ticketing Platform). Identify all Information Technology needs within the company (Southern Africa) and ensure that these are met. Communicate with users on IS&T related requests. Set up computers and printers, including but not limited to installing Windows, anti-virus, installation of additional software programs, as well as deployment and redeployment of Chromebooks. Assist in the installation of new network equipment (Firewalls / Switches / Cables / WiFi AP’s) and any other technical issues. Install and configure computer hardware/software/systems/networks/data backups/MFP. Upgrade and repair all the company computers (Chrome OS / Windows OS / Linux OS) as well as the company's LAN/WAN as necessary. Provide onsite computer and related device maintenance, repairs, and upgrades. Monitor and maintain computer systems and networks. Add computers to the domain. Obtain quotes and place orders with the Procurement Department for IS&T equipment. Deal with suppliers to provide the necessary support function to daily duties. Liaise with service providers regarding remote server issues (AWS / Azure / GCP platforms). Refer complex IS&T issues to service providers. Maintain all systems security levels to be compliant with the company Group standards to combat any security threats. Update all necessary IS&T inventory lists at all times when changes are made to IS&T related matters. Experience with Google Workspace is essential as users will require assistance in the use and management of this platform. Ensure the Google profiles & email addresses are created and assigned to employees. Assist with creating and setting up profiles for communication and utilizing Google shared drives. Perform all necessary data backups and Google accounts of ex-employees. Ensure that all phone extensions (MITEL VoIP) are created and assigned to employees. Ensure that ALL requirements and instructions of IS&T Headquarters are carried out and implemented within the necessary time frames. Perform all necessary IS&T Support functions. Perform any other duties required by your designated Manager. CRITICAL CROSS FIELD OUTCOMES: Perform all duties as per the latest ISO 9001 Quality Standard Requirements. Function as part of a team. Hardworking and able to work under pressure. Ensure total confidentiality of all information, internal and external, pertaining to the business of the company, all its employees, and management (POPIA). Actively promote a positive working environment and a sense of belonging among all staff. Participate fully in all training interventions made available and promote a culture of training and development within the company. Become familiar with, comply with, and promote all company policies, procedures, and administrative processes. Utilize work time gainfully and productively to meet the company’s objectives. Promote a positive and professional company image at all times. Maintain an excellent track record with a high sense of integrity. Good organization skills. Available to travel locally and in Africa. Able to work late as required and on weekends for planned maintenance. Strong communication skills to educate others in IS&T. Minimum 3 years’ experience. Desired Experience & Qualification REQUIRED COMPETENCE AND/OR QUALIFICATIONS: Grade 12 (or equivalent) plus Diploma or Degree in relevant field or assessed equivalent competence. A+ / N+ - fundamental understanding of networks essential. Meraki Equipment experience (Firewalls / Routers / Switches / WiFi AP’s / Cameras / Sensors). Active Directory - Maintaining Active Directory and creating user accounts. SaaS / IaaS / PaaS experience. Google Workspace Administration. GCP (Google Cloud Platform) knowledge advantageous. Desktop Support knowledge (Notebooks / Desktops / Chromebooks). VLANS experience. MITEL Telephony (VoIP) knowledge essential. Package & Remuneration R35 000 #J-18808-Ljbffr