Support Engineer ICT

2 weeks ago

Westonaria Local Municipality, South Africa Sibanye-Stillwater Full time

Support Engineer Location: Johannesburg, Gauteng, South Africa Minimum Qualifications Have NQF 4 (National Senior Certificate or Grade 12 or National Senior Certificate for Adults) Have A+ Certification: CompTIA A+ - Essentials, CompTIA A+ - Practical Applications Requirements Have at least 2 years’ experience in a related role Function according to the ITIL framework Medically fit to work in the specific business area Valid driver’s license and own reliable transport Clear credit record Clear security screening record Key Responsibilities On-time replacement / repair of hardware, operating system and related software to ensure production continuity Maintain a high degree of customer service for all support queries and adhere to IT policies and procedures Provide technical support, answering support queries either onsite, remotely or via phone or email Constant monitoring of Sibanye IT infrastructure (networks, servers and desktops) Proactive approach to IT network infrastructure housekeeping with regards to cabling, safety and power connections Efficient first- and second-line IT service support in line with the centrally defined SLA Relevant initial analysis / diagnosis of requests to ensure timely and effective support Resolve user requests through the application of required technical knowledge and expertise Installation, set‑up and configuration of new desktops in line with required standards Effective prioritisation of time in responding to service requests Installation and support of network & local printers Audit of computer equipment, tag new equipment to monitoring assets Additional Requirements Have the ability to effectively communicate with a broad base of end users Have thorough knowledge of all products used by Business Units and supported by IT Understand LAN/WAN networks Have a very good understanding of Microsoft server and desktop operating systems and specifically Microsoft Active Directory Have good knowledge of IT infrastructure, server, PC, laptop and printer hardware Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Industry Mining Referrals increase your chances of interviewing at Sibanye‑Stillwater by 2x #J-18808-Ljbffr

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