BPO Operations Leader: Strategy, Delivery

A leading operational delivery firm seeks a Head of Delivery to oversee performance within a dynamic team environment in Cape Town. The role requires robust leadership skills and at least three years of Senior Operations Management experience, preferably in the BPO sector. The ideal candidate will possess a thorough understanding of operational metrics, and...

A leading BPO company in Cape Town seeks a Service Delivery Manager to oversee team performance and ensure operational excellence. The role involves coaching Team Managers, managing client relationships, and driving continuous improvement initiatives. Candidates should have significant BPO management experience and strong communication skills. This full-time...

A global business process outsourcing provider located in Cape Town is seeking a Sr General Manager - Operations to lead multi-process BPO operations. The role includes managing client relationships, optimizing operational performance, and driving continuous improvement initiatives. Ideal candidates will have over 12 years of experience in BPO with strong...

We are looking for a seasoned BPO sales Team Leader who can hit the ground running and lead by example. Key responsibilities: - Customer and stakeholder focused - Ensure team QA and CSAT delivery is exceptional - Understand the business and deliver results - Adapt to and respond to change - Prioritization and good time management - Leading and managing a...

**Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Overview WNS Cape Town, Western Cape, South Africa General Manager - Operations (BPO) WNS Cape Town, Western Cape, South Africa Responsibilities 10+ years of cross-site, mid to large-scale operational experience. Oversee daily operations and ensure that all processes and services are delivered efficiently and meet client requirements. Monitor performance...

Senior Operations Manager BPO Senior Operations Manager - Cape Town At TTEC, we’re all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company...

A customer experience management firm in Cape Town is seeking a Head of Delivery to ensure effective operational delivery. The ideal candidate will lead a team, manage performance metrics, and foster strong client relationships. Responsibilities include coaching team leaders, overseeing operational goals, and driving continuous improvement initiatives. The...

Senior Operations Manager - Cape Town At TTEC, we’re all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You’ll be...

Head of Operations **Salary**: up to R1.8m p/a CT - CBD **Responsibilities**: - Managing the daily running of the operations at a granular level - Responsible for the delivery of the annual business plan and the operating plan - Managing all aspects of team activities in order to meet revenue, quality and budgetary goals - Ownership of all aspects of...