Head of BPO Operations

Head of Operations **Salary**: up to R1.8m p/a CT - CBD **Responsibilities**: - Managing the daily running of the operations at a granular level - Responsible for the delivery of the annual business plan and the operating plan - Managing all aspects of team activities in order to meet revenue, quality and budgetary goals - Ownership of all aspects of...

Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for International companies with Digital Intelligence. Our client is recruiting for a...

Location: Cape TownReports to: Head of Operations About the RoleWe’re looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)—with a strong focus on dialler data management and segmentation.This role is pivotal in driving our...

Creating purposeful careers as we build the future of contact centre solutions Location: Cape Town Reports to: Head of Operations About the Role We’re looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)—with a strong...

Location: Cape Town Reports to: Head of Operations About the Role We’re looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)—with a strong focus on dialler data management and segmentation. This role is pivotal in driving...

Overview WNS Cape Town, Western Cape, South Africa General Manager - Operations (BPO) WNS Cape Town, Western Cape, South Africa Responsibilities 10+ years of cross-site, mid to large-scale operational experience. Oversee daily operations and ensure that all processes and services are delivered efficiently and meet client requirements. Monitor performance...

Location: Cape TownReports to: Head of Operations About the Role We’re looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)—with a strong focus on dialler data management and segmentation. This role is pivotal in driving...

Our fast growing BPO client in Cape Town is looking for an Assistant Vice President to join the team. **Duties**: - Manage the Operational Delivery which include, but is not limited to: Capacity Planning, Adherence to Service Levels, Revenue Realization, Profitability - Ensure all migrations are managed seamlessly - Map peer levels across client...

What being part of the Sigma Family means for you: **Head of Operations - UK BPO (Telecommunications)** The Head of Department/Operations will oversee operations across key accounts, with a strong focus on UK Complaints. You will work closely with internal stakeholders, from the Senior Leadership Team (SLT) to Operational Managers at our Cape Town site,...

**Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...