General Manager

2 weeks ago

City of Johannesburg Metropolitan Municipality, South Africa Boardroom Appointments Full time

GENERAL MANAGER ROLES & RESPONSIBILITIES Overview The general manager will report directly to the CEO. Manage the daily operations of the restaurant and deli including bakery and takeaway section. Ensure excellent customer service efficient operations and profitability. Operations management Oversee daily restaurant and deli operations Ensure smooth flow of service in the sit down area bakery and takeaway section Monitor inventory and oversee ordering of supplies as needed Oversee staff scheduling to meet operational needs and minimize overtime Implement and maintain operational procedures Financial management Track control and report on costs through Marketman inventory manager Track sales discounts comped items Prepare financial reports. Staff management Post ads and filter possible staff for review Oversee interviewing training and supervision of staff Conduct performance evaluations Foster a positive work environment and company culture Resolve staff conflicts and issues Customer experience Ensure high levels of customer satisfaction Report on and address customer complaints and feedback Maintain a clean and welcoming environment Check and report on online reviews Compliance and admin Ensure compliance with health and safety regulations Maintain accurate records Handle administrative tasks related to operations Implementing systems and procedures relating to health and safety General upkeep Oversee maintenance of restaurant equipment and facilities Schedule repairs and maintenance as needed Ensure cleanliness and organization of the restaurant and deli Manage relationships for maintenance services Key Skills Restaurant Experience Hospitality Experience Interviewing Management Experience Profit & Loss Employment & Labor Law Sanitation Leadership Experience P&L Management Restaurant Management Retail Management Recruiting Employment Type: Full Time Experience: years Vacancy: 1 #J-18808-Ljbffr

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