Customer Success Executive For Hcl Unica
3 weeks ago
Overview As a Customer Success Executive (CSE), you will be responsible for managing and growing the product-related aspects of the renewals business for HCLSoftware products. You will work closely with our most valued High Touch customers and other customers when required, ensuring their continued product satisfaction and enabling maximum renewal rates. Responsibilities Develop and implement product-related strategies to achieve high renewal rates and minimize attrition. Build and maintain strong relationships with existing customers, serving as their primary point of contact for product-related adoption, consumption, and renewal discussions. Proactively engage with customers to understand their evolving business and product needs, challenges, and future objectives. Conduct regular business reviews to demonstrate the value of our software products and identify opportunities for upselling and cross‑selling. Collaborate with the account team to develop account plans and renewal strategies. Work together with the Customer Journey team to monitor product usage and adoption patterns to identify potential attrition risks and take proactive measures to mitigate them. Drive adoption and expansion of the product within the business. Act as a product subject matter expert for Architecture Discussion and Planning, including adherence to the policies and best practices of HCLSoftware Technical Enablement / Demonstration. Stay informed about industry trends, competitor offerings, and customer feedback to provide input into product development and enhancement initiatives. Collaborate with internal teams, including sales, marketing, product management, training, and customer support, to ensure a seamless customer experience. Qualifications Bachelor's degree in business, Information Security, and Information Technology, or a related field (or equivalent experience). Hands‑on HCL Unica experience. Customer Satisfaction and Customer Retention skills. Analytical skills to assess and improve customer interactions. Customer Support and Account Management experience. Proficiency in understanding software products with their technical architectures and technology stacks. Strong communication skills, with the ability to build rapport and influence decision‑making. Excellent customer relationship management skills, with a customer‑centric mindset and a genuine passion for delivering exceptional service. Analytical mindset with the ability to leverage data and metrics to drive decision‑making. Self‑motivated, proactive, and able to work independently as well as part of a team. Kindly attach resume in English version. Candidate Data Privacy Notice #J-18808-Ljbffr
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Johannesburg, South Africa Hclsoftware Full timeA leading technology firm in Johannesburg is seeking a Customer Success Executive to manage product renewals and enhance customer satisfaction. The ideal candidate will have a strong background in account management, exceptional communication skills, and hands-on experience with HCL Unica. This role involves developing strategies for high renewal rates and...
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