Specialist: Claims Technical Advice

Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. Santam is recruiting for the position of Claims Technical Advice Specialist within the Claims Technical Advice department. Claims Technical Advice operates within Quality and Knowledge Management which is part and parcel of Santam Claims Solutions. We are looking for a highly professional and driven individual to assume the role of support to the Claims Technical Advice business. The position reports to the Claims Technical Advice Manager. WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE Providing technical advice on matters of interpretation of insurance policy wordings to claims management and different stakeholders within the organisation. Perform as subject matter expert in applying principles of insurance law, law delict, contract, evidence and interpretation of statutes in claims handling. Facilitate claims knowledge transfer through workshops and publication of short-term insurance claims communications. Promote uniformity of policy interpretation which will contribute to faster indemnification processes and fair treatment of customers. Liaise with underwriting and training concerning ambiguities and shortcomings in policy wordings as input to promote development and or product wording changes. QUALIFICATION AND EXPERIENCE Legal qualification (LLB or equivalent) Insurance related qualification (COP; ICIBS; HCII) 3 years or more in operational environment (claims or technical underwriting) Excellent knowledge of claims processes Solid knowledge of Insurance products (Personal and Commercial etc.) SKILLS Product knowledge (Commercial and Personal lines) Strong relationship building skills Strong industry acumen Analytical skills Negotiation skills Ability to pay attention to detail KNOWLEDGE Ability to apply legal principles of interpretation amidst the growing regulatory requirements that require compliance with application of fairness and equity, while balancing the company's ability to remain profitable and sustainable in a tight economic environment. ABOUT US Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia. With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting. People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive. Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom TIPS & TRICKS Getting ready for your interview There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here. Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade. RECRUITMENT PROCESS Onboarding: You made it. Here we ensure we receive all your documents to get you onto our payroll system. Advertise: Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Application screening: Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role. Shortlisting: Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Telephonic screening: Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Your interview: We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Assessment: Depending on the job, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials. Offer and onboarding: Prior to an offer being made, there may be a second interview to meet with the Head of Department; bring the same charm that got you through your first interview. #J-18808-Ljbffr