Contact Centre Team Lead | Coaching

A leading staffing agency in Cape Town is seeking a Team Manager to oversee a sales team. Responsibilities include setting performance goals, coaching team members, and managing onboarding and training. The ideal candidate will have over 3 years of experience in team management within a sales environment and at least 2 years in an outbound call centre. This...

Key Responsibilities Set and manage clear performance, quality, and development goals for team members. Motivate and coach the team to achieve and exceed sales targets. Manage incentive programs and budgets. Oversee onboarding and training for new consultants. Support staff career growth and skills development Handle people-related issues including...

Key ResponsibilitiesSet and manage clear performance, quality, and development goals for team members.Motivate and coach the team to achieve and exceed sales targets.Manage incentive programs and budgets.Oversee onboarding and training for new consultants.Support staff career growth and skills development.Handle people-related issues including absenteeism,...

A leading contact centre service company in Cape Town seeks a Team Leader to manage a team of Customer Experience Advisors. Responsibilities include coaching, performance management, and ensuring adherence to client KPIs. Ideal candidates will have 2 years of experience in a similar role, knowledge of contact centre operations, and strong leadership skills....

WNS Cape Town, Western Cape, South Africa Role Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Inbound Sales and Service Centric Agents to deliver against client and internal business deliverables...

As a leading property and finance group that has been helping hundreds of every day Australians get their foot into the property market with little to no deposit, and we are looking for people excited to make a positive impact and take the next step in the world of sales! At R2B Group, we would be nothing without the success of our clients and our teams. We...

Another one!! We are growing again, are you ready ? We are looking for our next Quality Lead to support the QA department by using operational expertise to improve and maintain an excellent level of quality and promoting success through proven leadership, analytical thinking, effective reporting & communication skills. The QA Lead is responsible for...

**Overall purpose of the job**:As the Contact Centre Sales Manager you will be accountable for the daily running and management of the Call Centre Sales Services through the effective use of resources. This will include Inbound, Outbound, and Digital Campaigns The Call Centre Manager ensures that the operations support Fidelity Services strategic plans and...

Contact Centre: Work Readiness Training Programme – (Southern Suburbs) Stipend: R2,500 + Incentives Start Date: Immediate Are you a motivated and ambitious student looking to gain valuable workplace experience in a professional contact centre environment? A leading contact centre based in the Southern Suburbs of Cape Town, is offering an exciting...

**REPORTS TO**:OPERATIONAL EXECUTIVE **MAIN PURPOSE OF JOB**: The overall purpose of the position is to effectively manage and improve the functions of the Operations Contact Centres (Customer Contact Centres and Central Monitoring Centres) and all related functions for Fidelity ADT Coastal Region. To align these functions to the strategic objectives of the...