Team Leader: Sales Contact Centre

5 days ago

Cape Town, South Africa WNS Full time

WNS Cape Town, Western Cape, South Africa Role Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Inbound Sales and Service Centric Agents to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where change is a constant. The Assistant Manager is responsible for creating a positive environment and culture with an engaged team aimed at solving for our internal and external customers by finding suitable solutions. The overall purpose of the campaign is to facilitate the transaction of US based customers wanting to sell their vehicles via inbound calls and an online platform. Qualifications Essential Matric/Grade 12 or equivalent, with English and Mathematics Preferred A relevant tertiary qualification Experience Essential Proven track record of delivering against client, customer and business outcomes. Minimum of 3+ years relevant management experience working in a fast paced inbound or outbound sales and service centric contact centre environment Preferred Experience managing Omni-channel customer operations 3+ Years’ experience working within a BPO contact centre Relevant working experience with international customers in a contact centre environment an advantage Additional Information Must be able to work the following operational hours: 5 days a week, Monday to Friday between 2 PM and 11 PM Public holidays Seniority level Entry level Employment type Full-time Job function Customer Service Industries Outsourcing/Offshoring #J-18808-Ljbffr

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