Customer Experience Advisor

Customer Experience Advisor page is loaded## Customer Experience Advisorlocations: Centuriontime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 12, 2025 (6 days left to apply)job requisition id: R42617# **Job Description**To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice### **Hello Future Customer Experience Advisor**### ### Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.### ### As part of our team in **FNB Points of Presence**, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself **Are you someone who can:*** Contribute to cost efficiencies through responsible utilisation of work related resources* Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)* Provide great customer service to external clients entering the branch to get assistance with banking or financial needs* Contribute to teamwork and inclusivity within own team* Identify and utilise opportunities to assess and improve own performance* Ensure operational excellence through the delivery of work processes according to defined quality standards* Optimise work through the application of learning experiences* Build and maintain stakeholder relationships* Deliver customer service through adherence to quality service standards### **You will be an ideal candidate if you possess the following:*** ### A completed financial related qualification (NQF5 or higher)### ### **You will have access to:**### * ### Opportunities to build relationships as part of a dynamic team.* ### A challenging working environment* ### Personal and professional growth### **Apply now if you are interested in taking the next step. We look forward to engaging with you**### All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.***Thank you for your interest in joining our talent community. Please note that this advertisement is not for an active vacancy, and as such you will not receive a decline notice or status update immediately. We are currently gathering applications to build a talent pool for future opportunities. By submitting your application, you will be considered for similar roles that may become available. We appreciate your interest and look forward to potentially working with you in the future.***# # ****Job Details****# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**12/11/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .#J-18808-Ljbffr