National Service Manager

Overview National Service Manager - Rosslyn, Pretoria at Arjo. Lead the technical service operations for medical equipment, ensuring high-quality maintenance, repair, and customer support. This role also drives revenue growth through service offerings, manages service contracts, and achieves financial and operational targets. Essential Duties and Responsibilities Technical & Operational Oversight Manage installation, maintenance, and repair of medical devices and diagnostic equipment. Ensure service operations comply with health and safety regulations (e.g., ISO 13485). Develop and implement service protocols and preventive maintenance schedules. Monitor service KPIs including response time, resolution time, and equipment uptime. Revenue Generation & Target Achievement Develop and execute strategies to grow service revenue through contracts, upgrades, and value-added services. Set and monitor financial targets for the service department. Collaborate with sales and product teams to identify upselling opportunities. Track and report on revenue performance, forecasting, and profitability. Ensure service offerings are competitively priced and aligned with market demand. Customer Support & Relationship Management Serve as the primary point of contact for escalated technical issues. Build strong relationships with healthcare clients to understand their needs. Ensure service contracts are fulfilled and renewed appropriately. Provide technical guidance and training to clients on equipment usage and care. Team Leadership Lead a team of field service engineers and technicians. Recruit, train, and evaluate service staff performance. Conduct regular technical workshops and compliance training. Foster a culture of accountability, safety, and continuous improvement. Compliance & Documentation Maintain accurate service records and ensure traceability of repairs. Ensure all service activities meet regulatory standards (e.g., FDA, CE marking). Support audits and inspections by regulatory bodies. Stay updated on changes in medical device regulations and standards. Qualification (Knowledge, Skills and Abilities) Bachelor’s degree in Engineering or a related field. Certifications in medical device servicing or regulatory compliance are a plus. 5+ years in medical equipment servicing, with 2+ years in a leadership role. Experience with Medical Equipment preferred. Proven experience in revenue generation and achieving departmental targets. Strong technical troubleshooting and diagnostic skills. Excellent communication and client-facing abilities. Strategic thinking with a commercial mindset. Knowledge of healthcare compliance and safety standards. Ability to manage field teams and coordinate logistics. Work Environment Field and office-based; travel to client sites required. May involve emergency service calls and weekend availability. What We Will Offer In Return You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development. About Arjo At Arjo, empowering movement within healthcare environments is essential to quality care. Our products and solutions promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges. Why diversity matters to us We believe in the power of diversity and strongly encourage applicants from all parts of society, fostering a diverse, equitable, inclusive and engaging environment – in the workplace and in the communities we serve. #J-18808-Ljbffr