Junior Analyst – Complaints and Queries Resolution: Business Centre Department

4 weeks ago


Pretoria, South Africa FSCA South Africa Full time
Job title : Junior Analyst – Complaints and Queries Resolution: Business Centre Department (Pretoria) Job Location : Gauteng, Pretoria Deadline : December 13, 2024 Quick Recommended Links
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Key Performance Areas:

  • Assess complaints and queries received by the Department;
  • Refer matters that do not fall within the scope of the FSCA to external stakeholders;
  • Refer matters that fall within the scope of the FSCA to relevant internal stakeholders;
  • Engage with internal and external stakeholders with regards to the activities of the Department;
  • Engage with relevant internal and external stakeholders to facilitate the closure of various matters;
  • Assist with the outreach projects; and
  • Attend to administrative responsibilities of the Department as directed by the management team

Other Key Competencies:

  • The candidate must demonstrate the following skills and attributes: A high level of judgement and a confident and decisive approach; problem analysis, information gathering, communication skills (verbal and written), good interpersonal skills and emotional intelligence, customer relations and persuasiveness skills.
  • FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.
  • Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.

Requirements

  • Bachelor’s Degree in Law or Commerce or any other relevant qualification with 0 to 1 year of experience. A good understanding of the overall mandate of the FSCA and the various financial sector laws is required.

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