Consultant, Contact Centre

Contact Centre Consultants needed for Urgent placements. No Experience is Needed as training is provided. Roles - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients...

**THE JOB AT GLANCE** Reporting to the Chief Operating Officer, the Head: Contact Centre will be responsible for developing the strategy for the contact centre for the benefit of the customers/stakeholders including leading and overseeing both inbound and outbound Contact Centre Operations that services all RMA businesses (COID, Life, AIT) with diversified...

Responsible for planning, developing, and managing the overall Contact Centre strategy. Including resource planning such as labour force and management of the Contact Centre. Tracking, measuring, and reporting of the overall Contact Centre productivity and efficiency. Ensure that the corporate standard service levels met and maintained. To monitor...

Who are we? Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as...

Role SummaryThe Contact Centre Manager is responsible for delivering high standards of customer service by maximising the effective and efficient use of Contact Centre staff and technology resources. This role focuses on monitoring, analysing, and proactively planning improvements to overall Contact Centre performance within the DSA: OEM environment.The...

Job title: Head of Sales – Contact Centre Job Location: Gauteng, Johannesburg Deadline: October 29, 2025 Quick Recommended Links Jobs by Location Job by industries A dynamic leadership opportunity exists for a seasoned Call Centre Head of Sales to lead, scale, and drive performance across a fast-paced, high-volume outbound sales environment. This role...

Who are we? Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as...

Application WhatsApp contact (+27 640168612) About the opportunity Contact center workers shall answer enquiries and provide or organize help for those who contact them. They will also deal with customer complaints, and provide excellent customer service. basic roles - resolve customer enquiries and complaints - provide information, advice or appointments...

Our client in the multimedia industry is seeking contact centre agents to assist customers via live chat platforms within a shifted environment. **Requirements**: - Matric/Degree - Live chat experience is an advantage - Stable internet connection - Able to work shifted hours - Great written and spoken skills - Tech savvy **Job Type**: Temporary Contract...

Call Centre Agents are needed for immediate Opportunities in Customer service, Inbound and outbound services. Key duties Customer Support: - Resolve customer queries, complaints, and issues promptly. Provide accurate product or service information. Problem-Solving - Identify and troubleshoot customer issues. - Escalate unresolved queries to relevant...