Store Manager Oceans Mall

2 days ago

Durban, South Africa Spc Full time

Overview International Luxury Brand with an established Store in Oceans Mall is seeking to employ an experienced SM to lead their team. Key Function : Actively lead your store to greater achievement and accomplishment through inspiring leadership whilst being an always-present leader responsible for the full operation of your store including but not limited to; creating an A Class customer experience with every customer every time delivering the highest level of store presentation and standards and coaching each team member to exceed the Brand KPIs. Responsibilities Sales and Results Management Customer Experience: Creating inspiring A Class Customer Experiences with every customer and setting the service standard for your store Ensure all team members are fully trained in and are creating an A Class experience with every customer using exceptional customer service every day Constantly identify areas of opportunity to improve the customer experience within your store Coaching your teams to handle customer objections to guarantee complete customer satisfaction for every customer enquiry Conduct A Class Inductions for every new Team Member Financial: Ensure all Team Members are aware of each Brand KPI and how to achieve the benchmark including Sales, Wages, Shrinkage, conversion and Cash Variance Ensure all sales budgets are being tracked on a daily basis through the in-store reporting platforms Manage monthly planning and ensure each shift is allocated and the store’s productivity is not compromised Ensure internal and external security procedures are maintained and full compliance is delivered Driving conversion with each team member to increase store revenue As per our client’s operational requirements a credit check and reference checks will be completed Requirements Experience: Manager Key Skills: Instrument, Customer Service, FX, Cement, Document Control Management Employment Details Employment Type : Full-Time Department / Functional Area : Retail Experience : years Vacancy : 1 Email cv to emailprotected #J-18808-Ljbffr

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