Restaurant General Manager

2 weeks ago

Cape Town, South Africa West Coast Group Full time

Position Overview The General Manager (GM) is responsible for the overall performance, profitability, and smooth operation of the restaurant. The GM ensures that all company standards, procedures, and brand values are consistently upheld while driving sales, maintaining exceptional guest satisfaction, and leading a motivated, high‑performing team. Minimum Requirements Minimum 5 years’ experience in a restaurant environment Minimum 2 years’ experience in a General Manager role Strong operational, financial, and people management skills Proven track record in achieving revenue, profit, and service targets Excellent leadership, communication, and problem‑solving abilities Computer literate (POS systems, MS Office, stock and labour systems) Valid driver’s licence and reliable transport Key Responsibilities Operational Management Ensure daily smooth running of all restaurant operations (FOH & BOH). Implement and enforce company standards for quality, service, cleanliness, and safety. Oversee opening and closing procedures and ensure all equipment and systems are functioning. Financial Performance Achieve monthly turnover, cost, and profit targets. Control costs: labour, stock, wastage, and utilities. Complete daily, weekly, and monthly financial reporting accurately and on time. Manage cash‑ups, banking, and financial reconciliations. People Leadership Recruit, train, and manage a strong restaurant team. Set performance standards and conduct regular performance reviews. Maintain a positive work culture and ensure staff motivation and retention. Customer Experience Drive exceptional guest satisfaction and handle escalated complaints. Maintain consistent brand standards and guest service excellence. Monitor and act on guest feedback (in‑person, social media, and review platforms). Compliance & Safety Ensure compliance with all health, safety, hygiene, and liquor regulations. Conduct regular audits and staff training on compliance and safety procedures. Marketing & Sales Implement local store marketing initiatives. Monitor competitor activity and identify opportunities to grow market share. Collaborate with head office on promotions, events, and brand activations. Key Competencies Leadership and team motivation Strategic thinking and commercial acumen Communication and interpersonal skills Attention to detail and operational discipline Adaptability and ability to work under pressure Remuneration Competitive salary (based on experience). Performance‑based incentives. Company benefits (if applicable). #J-18808-Ljbffr

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