Legal Secretary

Get AI-powered advice on this job and more exclusive features. Nutun is a global leader in Business Process Outsourcing (BPO), headquartered in South Africa. With decades of expertise, we empower businesses to thrive by providing innovative omnichannel solutions across the customer experience and credit lifecycle, including customer acquisition, debt collection, and rehabilitation. Nutun is committed to driving economic impact in South Africa through award‑winning initiatives in education, job creation, and skills development. Our mission is to create tangible value for clients, colleagues, communities, and the broader economy. Role Description Responsible for the internal legal support required by Attorneys / Managers / Candidate Attorneys. Ensuring compliance with internal department's standards of delivery, copying and collating of documents as well as specific attention to compliance with court requirements and the cost‑effective management of all matters being produced in order to decrease time to cash with minimum delays. All tasks to be executed in line with the Standard Operating procedures of Munnik Basson Dagama Inc. Core Administrative & Document Support Provide full admin support to Attorneys across all litigation stages. Draft, prepare, revise, and format legal documents (e.g., Summons, Applications for Judgment, Warrants, affidavits, correspondence, agreements). Proofread, organize, and maintain case files for easy access; prepare evidentiary documents. Manage/update system templates; coordinate workflows within the legal department. Litigation Process Management Conduct legal research for case data. Monitor/track deadlines (filings, responses, discovery). Ensure timely service of Summons via liaison with Sheriffs/correspondents. Follow through on legal collections until completion. Draft all litigation processes; coordinate/manage Sheriffs, correspondents, and third parties. Client/Consumer Engagement & Negotiation Telephonic contact with consumers/legal reps: leverage legal processes, negotiate payment arrangements, settle claims promptly. Use alternative channels (WhatsApp, T-Forge, 3CX, email) to boost contact rates. Perform individual tracing on targeted accounts. Query Resolution & Reporting Daily resolve queries, monitor frozen matters/closures, handle client escalations & legal threats. Respond to incoming correspondence; provide daily feedback/reports to Attorneys. Attend to daily/weekly/monthly reporting; ensure financial targets met (daily/weekly/monthly). Relationship Building & Compliance Build strong relationships with stakeholders (internal/external: clients, third parties). Adhere to all compliance, legislative, and regulatory requirements. Performance & Ad Hoc Execute/exceed deliverables aligned with firm strategies; meet operational timelines with updates. Handle any other admin/legal tasks required by management. Minimum Qualification/Education Grade 12 Paralegal Diploma Knowledge and understanding of debt collection processes Knowledge of Civil Litigation Processes Minimum Work Experience 3-5 years' experience in drafting legal Collections environment working as a Legal Secretary with specific experience in secured lending (VAF & Home Loans) Strong administrative background Strong knowledge of legal terminology, procedures, and document formatting. Proficiency in using legal case management software and other relevant technology. Computer literacy (Excel, MS Word, Outlook, PowerPoint). Excel skills are mandatory Key Performance Areas Manage Cash Collections / Legal ProcessBook / File ManagementRelationship Management Senior Mid-Senior level Employment type Full-time Job function Legal Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr