Commercial Associate

Commercial Associate – Heidi Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada and Europe, partnering with major health systems. We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. The Role We are looking for a sharp, driven, and proactive Market Associate to join our expanding South Africa team. As a founding member of our South African operations, you’ll work closely with the South Africa Lead and Global Expansion Lead to help us unlock the market. You’ll have real ownership across sales, partnerships, and operations, helping us win South Africa by driving adoption, building relationships, and creating repeatable go‑to‑market systems. This role requires a proactive mindset, strong communication skills, and the ability to thrive in a fast‑paced, high‑growth environment. You’ll be engaging healthcare stakeholders both virtually and in person – visiting hospitals, clinic groups and medical practices to understand workflows, build trust, and demonstrate Heidi’s impact. A background in healthcare or a clinical discipline (medicine, nursing or allied health) is highly valued, as it helps you communicate authentically with clinicians and decision‑makers. What You’ll Do Operate as a true generalist across sales, partnerships, business development, operations and marketing. Own the local sales process, tailoring it to fit Heidi’s PLG and enterprise motion. Meet clinicians and healthcare leaders face‑to‑face, visiting hospitals and clinic groups to build trust, run demos and understand clinical workflows firsthand. Collaborate with marketing to refine our brand, messaging and on‑the‑ground strategy for the South African market. Secure strategic partnerships with key players across the local healthcare ecosystem. Build and optimise internal processes to enable repeatable, scalable execution across sales and operations. Collect customer and market feedback to shape our South African playbook and inform broader commercial strategy. What We Will Look For Impeccably sharp and analytical, able to break down complex problems with structure while thinking creatively. Acts like an owner – autonomous, accountable and relentlessly outcome‑oriented. Exceptional with customers – emotionally perceptive, articulate and comfortable spending 50 %+ of time in the field with clinicians and hospital leaders. Looking for uncapped growth – thrives where your ability to win defines your trajectory. Bonus – experience in healthcare, medicine, nursing, allied health, sales, operations, consulting or as a founder is a strong plus, but not required. Clinician background or familiarity with hospital and practice workflows preferred. Languages: English required; Afrikaans, isiXhosa, Zulu or Sotho fluency is a strong plus given our diverse clinician base. What do we believe in? Live Forever – Every release moves care forward: measured, safe and built to last. Data guides us, but patients define the truth that matters. Practice Ownership – Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking and our character. Small Cuts Heal Faster – Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better – Feedback is direct, kindness is constant and excellence lifts everyone. Our success is measured by collective growth, not individual output. Why you will flourish with us