Retail Credit Supervisor

Join to apply for the Retail Credit Supervisor role at Vector Logistics Overview We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa. Role Details Permanent We are a people-focused organization with a strong emphasis on service, technology, and governance. Our fleet includes multi-temperature capabilities to service frozen, chilled and ambient zones on a single delivery network. Key Responsibilities Ensure the credit controller distributes and customers receive statements, invoices or PODs on time. Check and release all discounts and rebates prepared by the Credit Controller before month-end. Review stock tolerance journals and statements. Ensure that credit notes are billed correctly to the appropriate customer. Release orders in the system once the customer has been vetted daily. Maintain compliance with the Business Process to avoid audit findings. Customer Administration Review compliance with credit limits and identify potential non-conformances prior to limits being exceeded. Review and action all transactions on 60 days. Cash Forecast – provide 2x weekly accurate forecasting per customer account; daily cash flow confirmed; daily actuals balancing back to bank statements. Claim Processing Authorize valid deals on the prepared pricing cover sheet and submit to the claims department. Direct invalid claims to the pricing department. Ensure all rebate claims are allocated to the correct principals within the SAP system and that claims include tax invoice numbers and VAT numbers. Returns Management Take action on reports of returns or damaged stock and obtain copies of the claims. Communicate within the department if any credit has been passed. Invoicing Ensure all branch and direct delivering invoices are paid. Ensure that all invoices have valid proof of delivery adhering to customer specifications. Promptly follow up on and resolve queries regarding unpaid invoices. Payment Processing Ensure remittance is received from customers by the due date and that payments are correctly allocated to customers. Correct invoices or credit notes charged to incorrect accounts by journal entry to balance the customer. Information and Data Management Ensure team members accurately capture data into the SAP system to provide reliable information. Share data, information and trends with management to support reliable business decision-making. Team Supervision Lead subordinates toward meeting strategy and targets through regular communication and use of talent management tools. Conduct performance appraisals and manage succession and resource planning. Provide and schedule training based on development needs. Coach and support team members where necessary. Manage employee relations in line with legislation and company policy. Build a high-energy team delivering accurate financial reporting and governance. Oversee team activities to meet internal customer service requirements. Manage leave and time management in line with organizational deliverables. KPI’s Accuracy of credit processing. Standing of customer credit. Account reconciliation and payment according to terms and pricing conditions. Days outstanding. Overdue payments. Cash collection levels. Query resolution. Qualifications And Experience Qualifications, Skills and Experience Required for the Job Matric. Credit Management NQF 4. Diploma or Degree will be advantageous. At least 5 years’ experience in a credit and logistics environment. FMCG experience specific to Retail Customers. We look forward to hearing from you #J-18808-Ljbffr