Insurance Consultant
4 weeks ago
Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants based in Cape Town, Bellville . The insurance consultant role is focused on providing an end-to-end service and support to intermediaries. Responsibilities: Contribution to the net profit and growth targets for business. Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions. Providing telephonic/email support to the intermediary on record, authorised representatives from the brokerage, and broker services. Analysing the request from the intermediary and providing a quotation to secure the business (conversion). Initiating out dials to intermediaries to discuss quotations and/or convert policies. New business issuance. Assisting to resolve all insurance queries within required timeframe and compliance requirements. Managing client expectations on expected turnaround times for submitted requests. Adhering to underwriting criteria and regional requirements. Assisting with profiling the client with the best suitable product and underwriting criteria. Assisting in implementing solutions for improvement. Adhering to workforce management principles to ensure that we optimize productivity. Prioritising own workflow and ensuring work is completed to the required standards of productivity, quality, and timelines; using performance management systems to improve personal performance. Standing in for consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required. QUALIFICATIONS AND EXPERIENCE Matric / Grade 12 60 FAIS credits - Commercial lines Minimum of 3 years’ experience in Short Term Insurance - Commercial Lines Proven work experience in commercial underwriting within the short-term insurance industry A relevant insurance-related qualification (e.g., NQF level 4) would be advantageous Preferable work experience in agriculture would be advantageous KNOWLEDGE AND SKILLS Excellent verbal and written communication skills. Use of clear and effective verbal communication skills to request information and correspond with intermediaries. Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients. Ensure adherence to quality, compliance, and accreditation standards. Conduct efficient administration. Optimising work processes. The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process. #J-18808-Ljbffr
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Insurance Consultant
2 weeks ago
Bellville, South Africa Santam Full timeWho are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...
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Insurance Consultant Bellville
3 weeks ago
Bellville, South Africa Quest Staffing Solutions Full timeInsurance Consultant - 6 Months Contract - Bellville (Cape Town) The insurance consultant role is focused on providing an end-to-end service and support to brokers. ONLY applicants that are currently living in Cape Town will be considered! MUST have a CLEAR Credit and CRIMINAL record! Duties & Responsibilities This role is focused on, but not limited to;...
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Insurance Consultant
3 weeks ago
Bellville, South Africa Quest Staffing Solutions Full timeInsurance Consultant - 6 Months Contract - Bellville (Cape Town) The insurance consultant role is focused on providing an end-to-end service and support to brokers. ONLY applicants that are currently living in Cape Town will be considered! MUST have a CLEAR Credit and CRIMINAL record! Duties & Responsibilities This role is focused on, but not limited to,...
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Insurance Consultant
1 week ago
Bellville, South Africa Sanlam Full timeWho Are you?- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expandingand transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets,both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...
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Broker Quotation Consultant
2 weeks ago
Bellville, South Africa Momentum Metropolitan Holdings Full time-Introduction Role Purpose Broker Quotation Consultants are committed, driven, results oriented administrators who are able to work on their own as well as in a team environment writing business via broker channel in accordance with targets laid down by Momentum Insure (MI).Broker Quotation Consultants primarily provide service to brokers in respect of...
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Quality Assurance Consultant
4 days ago
Bellville, South Africa Sanlam Full timeJob Opportunity- A position is available at **Santam Broker Solutions: Operations - Shared Services**for a **Quality Assurance Consultant**to be based in **Cape Town / Johannesburg**.- Job Purpose- The Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback to the employees and managers on adherence to...
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Insurance Consultant
2 days ago
Bellville, South Africa Santam Full timeWhat will you do? Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to...
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Client Resolution Consultant
1 week ago
Bellville, South Africa Santam Full timeAbout the Company Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...
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Agency Maintenance Consultant
2 weeks ago
Bellville, South Africa Santam Full timeWho are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...
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Quality Assurance Consultant
7 days ago
Bellville, South Africa Sanlam Full timeJob Opportunity- A position is available at Santam Shared Services: Quality Assurance for a position as a Quality Assurance Consultant in Shared Services - Cape Town / Centurion.- Job Purpose- The Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback to the employees and managers on adherence to...
