Agency Maintenance Consultant

1 week ago

Bellville, South Africa Santam Full time

Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do?
Under general supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents and maintaining records and files. Routines are generally prescribed and supervision is readily available. What will make you successful in this role?
This role is focused on, but not limited to; servicing requests, including enquiries.
- Dealing with intermediary specific enquiries;
- Assisting to resolve all intermediary related queries within required timeframe and compliance requirements;
- Undertaking follow-ups when documents are outstanding to enable completion of a query.
- Managing client expectation on expected turnaround times for submitted requests;
- Adhering to Legal and compliance criteria and Santam requirements;
- Advising Relationship Managers and Service Consultants to ensure that the at the corrects documents are signed and submitted.
- Assisting in implementing solutions for process improvement
- Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required. Qualifications
- Matric/ Grade 12
- Previous Agency Maintenance Experience will be an advantage
- Minimum of 3 years’ experience in short term insurance Skills and Knowledge
- Santam system knowledge (Mainframe, PolicyCentre, JDE)
- Excellent verbal and written communication skills in business language
- Excellent interpersonal skills with internal colleagues and external stakeholders/clients in a hybrid way of work
- Ensure adherence to quality, compliance and accreditation standards
- Conduct efficient administration
- Optimising work processes

Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Turnaround time
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

  • Catering Equipment Technician

    2 weeks ago

    Bellville, South Africa Invision HR Full time

    A specialist recruitment agency seeks a skilled Technician to support repairs and maintenance of food service and catering equipment. The role requires strong problem-solving skills and at least 3-5 years of experience in the industry. Responsibilities include diagnosing faults, providing repairs, and maintaining client service logs. Applicants should have a...

  • Resource Consultant

    1 week ago

    Bellville, South Africa ICG Medical Full time

    **Resource Consultant** **Hours**:UK hours **Location**:Bellville, Cape Town (onsite) **Salary**:Commensurate with experience ICG Medical is a globally recognized nursing recruitment agency that specializes in sourcing nurses across various specialties, midwives, and home care/healthcare workers. Comprising three reputable healthcare recruitment brands,...

  • Recruitment Consultants R12000

    3 days ago

    Bellville, South Africa A24 Group Full time

    **Recruitment Consultants Wanted - R12,000 to R35,000 Per Month Plus Uncapped Commission** Are you a dynamic and experienced recruiter looking to advance your career? Join Ambition, one of the top recruitment agencies in the S.A. right here in Cape Town! **What We Offer**: Competitive Salary: Earn between R12,000 to R35,000 per month. Uncapped Commission:...

  • Out of Hours Recruitment Consultant

    1 day ago

    Bellville, South Africa ICG Medical Full time

    Out Of Hours Consultant **Salary**: Commensurate with experience, with commission benefits **About**: ICG Medical is a globally recognized nursing recruitment agency that specializes in sourcing nurses across various specialties, midwives, and home care/healthcare workers. Comprising three reputable healthcare recruitment brands, ICG Medical operates from...

  • Insurance Consultant Bellville

    4 days ago

    Bellville, South Africa Quest Staffing Solutions Full time

    Insurance Consultant - 6 Months Contract - Bellville (Cape Town) The insurance consultant role is focused on providing an end-to-end service and support to brokers. ONLY applicants that are currently living in Cape Town will be considered! MUST have a CLEAR Credit and CRIMINAL record! Duties & Responsibilities This role is focused on, but not limited to;...

  • Insurance Consultant

    1 week ago

    Bellville, Western Cape, South Africa Sanlam Full time R150 000 - R250 000 per year

    Who are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on...

  • Insurance Consultant

    2 weeks ago

    Bellville, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • Insurance Consultant

    1 week ago

    Bellville, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • Quality Assurance Consultant

    5 days ago

    Bellville, South Africa Sanlam Full time

    Job Opportunity- A position is available at Santam Shared Services: Quality Assurance for a position as a Quality Assurance Consultant in Shared Services - Cape Town / Centurion.- Job Purpose- The Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback to the employees and managers on adherence to...

  • Quality Assurance Consultant

    1 day ago

    Bellville, South Africa Sanlam Full time

    Job Opportunity- A position is available at **Santam Broker Solutions: Operations - Shared Services**for a **Quality Assurance Consultant**to be based in **Cape Town / Johannesburg**.- Job Purpose- The Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback to the employees and managers on adherence to...