Anti-Money Laundering Administrator
1 week ago
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DUTIES AND RESPONSIBILITIES
The successful applicant will be part of a team responsible for the AML Administration function for the firm including:
- Opening of new matters on the system – 3E
- Accurate capturing of client information on a database
- Requesting FICA documents from clients and secretaries where required
- Accurately risk classing clients as per the client risk form
- Liaising and following up on requested FICA documents
- Obtaining matter risk verification forms
- Creating deposit invoices where required
- Updating the system daily and creating new client codes
- Attending to all client related queries in respect of FICA
- Attending to all matter related queries
- Attending to all client contact details and client information changes
- Adhering to the FICA rules and the company policies and procedures in relation to any changes made to client information
- Filing of all FICA documents received
- Proactively identifying problems, and advising the AML Team Leader
- Ensuring ongoing client satisfaction and feedback
KNOWLEDGE AND SKILLS
- Customer handling skills
- Complaint handling skills
- Excellent communication skills (verbal articulation and written abilities)
- Customer focus is essential (this is a services environment)
- The ability to deal with challenging requests and defending unpopular rules and policies is a requirement
- Tact, diplomacy and assertiveness are important requirements
- The ability to co-ordinate various activities
- The ability to work independently, but still within a bigger team structure
- Flexible approach in an ever-changing working environment
- Strong focus on work ethic and attention to detail
- A can-do and problem-solving attitude and willingness to learn other areas
- Experience working in a team and in a pressurised environment.
EDUCATIONAL QUALIFICATIONS
- Grade 12
- Relevant post matric qualification / FICA qualification or at least 3 years related experience
- A minimum of 3 years’ experience in a professional services environment.
- Proficient in office administration and the relevant computer software packages e.g. Microsoft Word, Outlook and 3E
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