Field Service Technician
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About the Role
Our client, a leading broadband service provider, is looking for a dedicated Field Service Technician to join their expanding operations in Bloemfontein, Free State . This essential role involves installing, maintaining, and repairing broadband internet services for residential and business customers. The ideal candidate will be technically proficient, customer-focused, and possess excellent problem-solving skills. This is a hands‑on position that requires working independently in the field, ensuring customer satisfaction and adhering to high service standards. We are seeking a reliable and skilled individual committed to delivering excellent service in the Bloemfontein area.
Key Responsibilities
- Install, troubleshoot, and repair broadband internet equipment, including modems, routers, and fibre optic connections.
- Perform new installations and upgrades for residential and business customers according to company standards.
- Conduct diagnostic tests to identify service issues and perform necessary repairs or adjustments.
- Educate customers on service usage, troubleshooting basic issues, and optimal equipment placement.
- Ensure all work is completed safely and efficiently, adhering to company policies and procedures.
- Maintain accurate records of service calls, work performed, and equipment used via a mobile application.
- Manage inventory of parts and equipment in a company‑provided vehicle.
- Provide exceptional customer service, addressing customer concerns and ensuring satisfaction.
- Collaborate with other technical teams to resolve complex network issues.
Requirements
- High school diploma or equivalent; technical certification in electronics or a related field is advantageous.
- Previous experience in a field service role, particularly in telecommunications or IT support.
- Proficiency in installing and troubleshooting residential broadband, Wi‑Fi, and networking equipment.
- Familiarity with fibre optic cable installation and termination is a strong asset.
- Strong understanding of basic electrical principles and safety procedures.
- Excellent customer service and communication skills.
- Ability to work independently, manage time effectively, and adhere to schedules.
- Physical ability to climb ladders, crawl in confined spaces, and lift up to 25kg.
- Valid driver's license with a clean driving record is mandatory.
- Experience working in Bloemfontein and surrounding areas within the Free State province is preferred.
Benefits
Our client offers a competitive hourly wage, opportunities for overtime, a comprehensive benefits package including medical aid and a provident fund, and ongoing training to enhance technical skills. This role provides a stable career path within the growing telecoms sector in South Africa . Join a company that values its field technicians and invests in their success. You'll have the opportunity to directly impact customer satisfaction in the Bloemfontein community.
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