Customer Success Specialist

4 weeks ago

Johannesburg City of Johannesburg Metropolitan Municipality Gauteng South Africa FreeRecruit Full time

Customer Success Specialist (JB4436)
Remote, for applicants living in South Africa
R25 000 – R30 000 per month
Duration: 3-month contract as an independent contractor, with the possibility of becoming remote.

Overview
Our client manages an innovative software solution to help clients manage their businesses more effectively. They are looking for a self-disciplined and personable Customer Success Specialist to join their growing team. This new role within the company is crucial in helping their clients successfully integrate and optimise their SaaS platform to meet their needs.

The ideal candidate will possess excellent communication skills, a strong technical aptitude and a genuine passion for helping others.

Please note, that this role is a fully remote 3-month contract, with the possibility of becoming permanent. Full remote setup, with reliable wifi and load-shedding back up is not negotiable.

Minimum Requirements:
Exceptional verbal communication skills.
Comfortable with using and explaining technical tools.
Proficient in problem-solving and able to think quickly.
Friendly and professional demeanour, with the ability to build rapport with clients.
A reliable computer with a high-quality video camera and a professional background.
Availability to conduct 20-30 minute calls throughout the day, based on client needs.
Previous experience in customer support or customer success roles.
Familiarity with CRM and business management software.
Ability to manage multiple tasks and clients simultaneously.
Strong organizational skills and attention to detail.

Duties and Responsibilities:
Conduct personalized one-on-one video calls with clients to offer support and guidance.
Assist clients with technical support, platform implementation, and optimization.
Provide insights and best practices to help clients maximize the benefits of the Flozy platform.
Address client concerns promptly and effectively to maintain high levels of customer satisfaction.
Collaborate with internal teams to share client feedback and contribute to product improvements.

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.

 

The post Customer Success Specialist (JB4436) appeared first on freerecruit.co.za .

  • Customer Success Specialist

    2 weeks ago

    Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, , South Africa FreeRecruit Full time

    Customer Success Specialist (JB4436)Remote, for applicants living in South AfricaR25 000 – R30 000 per monthDuration: 3-month contract as an independent contractor, with the possibility of becoming remote. OverviewOur client manages an innovative software solution to help clients manage their businesses more effectively. They are looking for a...

  • Customer Success Manager

    4 weeks ago

    Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, 2001, South Africa FreeRecruit Full time

    Our prestige client is a well-funded startup simplifying US sales tax compliance for global businesses. They provide end-to-end solutions, from calculations to reporting and filing. They are backed by Group, a trusted partner to over 13,000 clients, including Fortune 500 companies. Role and responsibilities:You will ensure clients’ adherence to sales tax...

  • Customer Success Manager

    4 weeks ago

    Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, 2001, South Africa FreeRecruit Full time

    Our prestige client is a well-funded startup simplifying US sales tax compliance for global businesses. They provide end-to-end solutions, from calculations to reporting and filing. They are backed by Group, a trusted partner to over 13,000 clients, including Fortune 500 companies. Role and responsibilities:You will ensure clients’ adherence to sales tax...

  • Customer Success Manager

    2 weeks ago

    Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, , South Africa FreeRecruit Full time

    Our prestige client is a well-funded startup simplifying US sales tax compliance for global businesses. They provide end-to-end solutions, from calculations to reporting and filing. They are backed by Group, a trusted partner to over 13,000 clients, including Fortune 500 companies. Role and responsibilities:You will ensure clients' adherence to sales tax...

  • Customer Success Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

    "Customer Success Specialist (JB4436) Remote, for applicants living in South Africa R R30 000 per month Duration: 3-month contract as an independent contractor, with the possibility of becoming remote. Overview Our client manages an ...Exceptional verbal communication skills. Comfortable with using and explaining technical tools. Proficient in...

  • Customer Success Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

    "Customer Success Specialist (JB4436) Remote, for applicants living in South Africa R R30 000 per month Duration: 3-month contract as an independent contractor, with the possibility of becoming remote. Overview Our client manages an ...Exceptional verbal communication skills. Comfortable with using and explaining technical tools. Proficient in...

  • Customer Success Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

    "Customer Success Specialist (JB4436) Remote, for applicants living in South Africa R R30 000 per month Duration: 3-month contract as an independent contractor, with the possibility of becoming remote. Overview Our client manages an ...Exceptional verbal communication skills. Comfortable with using and explaining technical tools. Proficient in...

  • Customer Success Support Specialist

    3 days ago

    City of Cape Town, South Africa VHRS Full time

    Company: Tagmarshal Position: Customer Success Support Specialist Commencement: Immediate Contract: Full-time Work hours: Shifts Location: Cape Town, South Africa Remuneration: Commensurate with qualifications and experience *Please note that knowledge of golf is a requirement for this position.* Role summary: We are looking for a Customer Support...

  • Customer Success Specialist

    1 month ago

    Johannesburg, South Africa Kontak Recruitment Full time

    "Customer Success Specialist (JB4436) Remote, for applicants living in South Africa  R25 000 - R30 000 per month  Duration: 3-month contract as an independent contractor, with the possibility of becoming remote.    Overview Our client manages an ... Exceptional verbal communication skills. Comfortable with using and explaining technical tools....

  • Customer Success Specialist

    4 weeks ago

    Johannesburg, South Africa Kontak Recruitment Full time

    "Customer Success Specialist (JB4436) Remote, for applicants living in South Africa  R25 000 - R30 000 per month  Duration: 3-month contract as an independent contractor, with the possibility of becoming remote.    Overview Our client manages an ... Exceptional verbal communication skills. Comfortable with using and explaining technical tools....

  • Customer Success Specialist

    4 weeks ago

    Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    **Role and specification overview**: inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry - wherever they are in the world. With a unique depth of knowledge and...

  • Customer Success Manager

    2 weeks ago

    South Africa Lotus Hr And Recruitment Full time

    KEY REQUIREMENTS TO MEET FOR CONSIDERATIONYou must be able to work independently and accurately keep records and be proactive in your approach to ensuring the profitability of the company.You will have a qualification in Sales/ Business Management or Communication, coupled with 2-5 years experience in managing customer success and key account management...

  • Customer Success Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    Role and specification overview:inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry - wherever they are in the world.With a unique depth of knowledge and experience in...

  • Senior Customer Success Renewal Specialist

    4 days ago

    Johannesburg, South Africa SAS Full time

    : **Nice to meet you!** We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with...

  • Procurement Deployment Specialist

    3 weeks ago

    Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, 2001, South Africa BizGro Sales Placement Specialists Full time

    An opportunity for an expert in fostering positive relationships with customers and maintaining the company’s reputation in the Hospitality Industry The role demands attention to detail, a process-oriented mindset & a proven track record in project implementation and contractual experience. Back of house hospitality operations, Supply Chain management or...

  • Customer Success Manager

    2 weeks ago

    Johannesburg South, South Africa ApprovalMax Limited Full time

    Job Description The role**We are expanding and hiring a Customer Success Manager on a remote basis to help us grow the business.Qualifications You will be responsible for**:Maintaining a detailed understanding of products and services, assist customers with questions and suggest the best features/setup for their needs Promoting the value of the product among...

  • Head Of Client Success – Hr Saas

    2 weeks ago

    South Africa H2 Recruit Full time

    h2 Recruit is a specialist Sales Recruitment agency based in London and New York. Head of Client Success – Reward, Recognition and Engagement (HR Software)A global market leader in the HR software space who have an offering based around employee recognition, employee engagement, employee benefits is looking to add a head of client success to their UK team...

  • Customer Success Consultant

    2 months ago

    Johannesburg South, South Africa Rise Recruiting Agency Full time

    Our client, a dynamic Business Information Systems Consulting firm based in JHB is looking for a knowledgeable and experienced Customer Success Consultant. You will be responsible for delivering comprehensive training and consultancy services, creating user manuals and other training materials, and managing client relationships to ensure customer...

  • Customer Success Advisor

    2 weeks ago

    Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single - or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse Our passion is to...

  • Procurement Deployment Specialist

    2 weeks ago

    Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, , South Africa BizGro Sales Placement Specialists Full time

    An opportunity for an expert in fostering positive relationships with customers and maintaining the company's reputation in the Hospitality Industry The role demands attention to detail, a process-oriented mindset & a proven track record in project implementation and contractual experience. Back of house hospitality operations, Supply Chain management or...