National Key Accounts Manager

1 week ago

Cape Town, South Africa Global Airways Full time

About the Opportunity We are seeking a strategic and dynamic National Key Accounts Manager to lead and grow our key client relationships across South Africa. In this pivotal role, you will manage, develop, and motivate a team of three Key Accounts Managers (based in Durban, Johannesburg, and Cape Town), while also directly overseeing our high-value national clients. The National Key Accounts Manager will drive win‑win partnerships, ensuring that client needs are understood and met, while maximising value for the airline. What you'll be doing Lead, mentor, and develop a team of three Regional Key Accounts Managers. Foster a culture of collaboration, performance, and client focus. Serve as the primary point of contact for national high‑value clients. Build and maintain strong, long‑term relationships with Travel Trade and corporate accounts. Ensure client satisfaction through proactive engagement, service recovery, and strategic account planning. Lead commercial growth by developing and implementing tailored account strategies to drive revenue growth. Identify and pursue opportunities for cross‑selling, upselling, and expanding client partnerships. Negotiate contracts, terms, and pricing to achieve mutually beneficial outcomes. Oversee reporting, analytics, and insights to inform sales and distribution strategies. Champion process optimisation to improve efficiency and client delivery. Partner with cross‑functional teams to deliver seamless client experiences. Act as an advocate for clients internally, ensuring their needs are understood and addressed. Monitor industry trends and competitor activity, using insights to shape innovative solutions. Key Requirements A bachelor's degree in Business Administration, Marketing, Sales, or a related field (advantageous). Experience Proven success in leading a sales / account management team, preferably within the airline, travel, or hospitality industry. Strong track record of managing national or key strategic accounts. Experience in contract negotiation, client relationship management, and delivering on revenue targets. Knowledge of sales and CRM tools. Knowledge of revenue management principles and distribution channels is advantageous. Skills Exceptional leadership and team development skills. Excellent communication and interpersonal abilities to build and sustain senior‑level relationships. Strong negotiation and persuasion skills to deliver profitable client outcomes. Analytical and problem‑solving capability to transform data into actionable insights. Organisational and time management skills to manage multiple priorities effectively. Closing date The closing date for applications is COB Monday 6th October. #J-18808-Ljbffr

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