Order Coordinator

Order Coordinator REF: OC1104 Job grade: 11 Department: Supply Chain Reporting to: Team Leader: Import & Export Division: Operations Location: Paarl Purpose The purpose of this role is to coordinate and manage the end‑to‑end import and export order processes for KWV, ensuring full compliance with all customs, SARS, DALRRD, and international trade regulations. The Order Coordinator (Imports & Exports) is responsible for the accurate capturing, processing, and tracking of all international orders, managing associated documentation, and coordinating with freight forwarders, suppliers, and internal departments to achieve on‑time, in‑full (OTIF) delivery performance. Minimum Requirements Grade 12 with a tertiary qualification in Logistics, Supply Chain, or Freight Forwarding 2–3 years’ hands‑on experience in import and/or export operations, including customs clearance. Knowledge of Incoterms®2020, SARS regulations, and DALRRD requirements. Experience with import/export documentation (commercial invoices, packing lists, bills of lading, customs declarations, certificates) Working knowledge of tariff classifications, duties/VAT, rebates, and licensing requirements. Proficiency in Microsoft Office, Easy Clear and SAP experience advantageous. Experience in the wine and beverage industry will be advantageous. Skills Required Strong understanding of customs compliance, trade documentation, and international shipping processes. Excellent attention to detail and organisational skills to manage multiple shipments simultaneously. Strong communication and customer service skills, with the ability to liaise professionally with suppliers, freight forwarders, customs brokers, transporters, and internal teams. Ability to work effectively under pressure and meet strict timelines. Ethical business conduct and commitment to accurate record‑keeping. Key Responsibilities Import Coordination Manage the full import process from supplier documentation to delivery at bonded facilities. Ensure all import documentation (invoices, packing lists, bills of lading, and customs entries) is complete and accurate. Liaise with international suppliers to ensure compliance with South African import regulations and correct packaging requirements. Coordinate with customs brokers for clearance and ensure alignment with SARS and DALRRD requirements. Apply for and manage import permits, certificates, and inspection bookings. Track shipments and communicate expected delivery dates to internal stakeholders. Maintain accurate import records and system updates in SAP and supporting databases. Export Coordination Receive, capture, and execute export orders in SAP according to customer and regional requirements. Prepare and issue export documentation, including DALRRD certificates, NOL (Notification of Loading), and customs entries via Easy Clear. Coordinate with warehouse and logistics teams. Liaise with shipping agents and freight forwarders to secure bookings in line with agreed Incoterms®2020. Verify that all export orders meet customer specifications, product traceability, and regulatory requirements. Manage customer expectations by providing proactive order status updates and resolving any shipping or documentation issues. Conduct weekly export status meetings with Regional Managers and International Customers to review order progress. Cross‑Functional and Compliance Duties Ensure all import and export transactions comply with KWV governance standards, contractual obligations, and trade regulations. Maintain up‑to‑date knowledge of changes in customs, port, and trade regulations affecting KWV’s markets. Collaborate with internal departments such as Planning, Warehouse, Finance, and Quality to ensure efficient order execution. Support KPI tracking related to OTIF, documentation accuracy, and service level performance. File and archive all documentation systematically to ensure traceability and audit readiness. Behavioral Competencies High accountability and integrity. Proactive and solutions‑driven approach. Strong teamwork and cross‑functional collaboration. Adaptable to changing priorities in a fast‑paced international logistics environment. Attention to accuracy and compliance in all operational activities. Preference will be given to suitably qualified candidates from under‑represented groups aligned with our Employment Equity Plan. Closing date 9 December 2025 Please email your CV to We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Should you not hear from us within one month of the closing date of the advert, kindly regard your application to have been unsuccessful. 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