Chief Operating Officer
2 weeks ago
The Chief Operating Officer (COO) is responsible for developing strategy and overseeing the optimization of post-sales insurance operations, including customer service, retentions, and claims management. This role requires a strategic leader with a strong operational background in insurance, focused on driving efficiency, compliance, and customer satisfaction across all post-sales functions. The COO will play a key role in enhancing processes, improving service delivery, and ensuring the business leverages technology to achieve desired customer outcomes. A thorough and value-adding understanding of data management to improve business results is essential.Experience And Skills Required Minimum of 8-10 years experience in insurance operations, with at least 5 years in a managerial or leadership role In-depth knowledge of post-sales insurance processes, including customer service, claims management, and retention strategies Strong understanding of regulatory and compliance requirements in the insurance industry Proven experience in process improvement, operational efficiency, and performance optimization Strong analytical skills with the ability to interpret data and drive informed decision-making Experience leading cross-functional teams and managing large-scale operational initiatives Proficiency in insurance-related systems and CRM tools Experience participating in key partnership management and discussions Key ResponsibilitiesDesign and execute customer support strategy Design and implement products, processes, and systems that lead to positive customer outcomes Oversee and enhance post-sales insurance operations, including customer service, claims, and retention strategies Develop and implement operational policies and procedures to improve efficiency and compliance Lead and mentor a team of managers and professionals, ensuring high performance and engagement Drive process improvements through automation, best practices, and innovative solutions Monitor and analyze key performance metrics, identifying areas for operational enhancement Collaborate with stakeholders across departments to align operational goals with business objectives Ensure adherence to industry regulations and company policies, mitigating risks and ensuring compliance Work closely with IT and digital teams to enhance technology solutions supporting operations Develop and execute strategies to improve customer satisfaction and policyholder retention Manage budgets, resource allocation, and cost optimization for operational functions Work closely with the CEO and CFO regarding key strategic partner management Non-Technical SkillsStrong leadership and people management skills Excellent communication and interpersonal abilities Problem-solving mindset with the ability to make data-driven decisions Ability to manage multiple priorities in a fast-paced environment High level of adaptability and resilience in handling operational challenges Customer-centric approach with a focus on service excellence Strong negotiation and stakeholder management skills Ability to influence and drive change within an organization Strategic partnership management skills QualificationsQualified Chartered Accountant (CA) or Actuary Advanced degree (MBA or equivalent) is advantageous #J-18808-Ljbffr
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Chief Operations Officer
1 week ago
Johannesburg, South Africa Salt Recruitment Full time**Chief Operating Officer** Salt recruitment has partnered with a well-established, non-profit organisation that is committed to making a positive impact in South Africa through coaching and mentoring. They are seeking a highly skilled and experience Chief Operating Officer on a part time basis to join their team. The purpose of this role is to work in...
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Chief Operations Officer
1 week ago
Johannesburg, South Africa Salt Full time**Chief Operating Officer** Salt recruitment has partnered with a well-established, non-profit organisation that is committed to making a positive impact in South Africa through coaching and mentoring. They are seeking a highly skilled and experience Chief Operating Officer on a part time basis to join their team. The purpose of this role is to work in...
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Chief Operations Officer
3 days ago
Johannesburg, South Africa The Legends Agency Full timeOverview Chief Operations OfficerDrive operational excellence and strategic growth at a national level.Transport & Aviation Industry | Senior Leadership RoleR100 000 - R120 000 per monthJohannesburg About Our Client My client is a leading player in the transport and logistics sector, with operations spanning both aviation and road freight. They are committed...
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Chief Operating Officer Legal
1 week ago
Johannesburg, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: A Chief Operating Officer is responsible for managing the day-to-day activities of the business and reporting them to the Chief Executive Officer...
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Chief Operating Officer
4 weeks ago
Johannesburg, South Africa Level Up Full timeLevel Up Johannesburg, Gauteng, South Africa Chief Operating Officer Johannesburg, Gauteng, South Africa The Chief Operating Officer (COO) is responsible for developing strategy and overseeing the optimization of post-sales insurance operations, including customer service, retentions, and claims management. This role requires a strategic leader with a strong...
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Chief Operations Officer
3 weeks ago
Johannesburg, South Africa Edge Executive Search Group Full timeChief Operationg Office Johannesburg,South Africa (Head Office) Full time Drive the engine. Shape sustainable growth. If you’re ready to move from senior operations leadership into an enterprise?wide mandate, this role gives you the platform to optimise strategy, people, and performance across a national logistics group. About the Role As Chief Operations...
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Chief Operating Officer
2 days ago
Johannesburg, South Africa Goldman Tech Resourcing Full time**Job Information** - Location- Johannesburg- Salary- R960 000 p/a- Job Type- Permanent- Education- Degree/Diploma- Experience- 10+ years- Reference- C002021- - it.careers(at)goldmantech.co.za- Fax- 0866688041We have an amazing opportunity for a Chief Operating Officer in Johannesburg! - Demonstrable competency in strategic planning and business...
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Chief Operating Officer
2 weeks ago
Johannesburg, South Africa Sci-Bono Discovery Centre Full time**Vacancy** **Chief Operating Officer (5 year Fixed term)** **Job Purpose** Support the Chief Executive Officer in leading the organization in the successful pursuit of its vision, mission, and strategic objectives through effective and efficient management of the operational requirements delegated by the Chief Executive Officer. Manages all aspects of...
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Chief Operating Officer
3 weeks ago
Johannesburg, South Africa Somewhere Full timeChief Operating Officer (COO) Schedule Remote, Full-time, 40 hours per week Working hours : 9 am – 5pmEastern time (U.S.) About the Role One of our U.S. clients is seeking a full-time Chief Operating Officer (COO), based in South Africa, to lead and optimize day-to-day operations across the company. As the right hand to the CEO, the COO will own the...
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Group Chief Operating Officer
1 week ago
Johannesburg, South Africa Transnet Full time**_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_** **_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_** **_Division._** **_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_** Post: E-mail: Fax: before the closing date of...
