Reservations Manager
1 day ago
Are you a strategic thinker with a flair for luxury hospitality and a passion for exceptional guest service? Were seeking a Direct Reservations Manager to lead our reservations function, drive revenue through effective yield management, and deliver memorable guest experiences from first contact to final confirmation. About the Role As the Direct Reservations Manager, youll oversee all direct booking channels, ensure seamless reservation processes, and collaborate with key departments to maximize revenue opportunities. This is a hands-on, leadership-focused role where your operational expertise and people management skills will truly shine. Education : Relevant tertiary qualification (advantageous) Experience : At least 2 years in a similar role within the luxury hotel industry Strong leadership, communication, and negotiation skills Solid understanding of yield management, direct sales, and customer loyalty strategies Key Responsibilities Reservations & Revenue Management Oversee all direct reservations and ensure real-time room availability Optimize yield through proactive rate and inventory management Confirm all weekly arrivals and secure guest payments in advance Manage VIP bookings with professionalism and discretion Lead, train, and motivate the reservations team for peak performance Conduct regular coaching, onboarding, and performance reviews Maintain and enforce departmental SOPs and service standards Foster a culture of accountability, professionalism, and service excellence Strategic & Operational Support Participate in strategic planning and promotional initiatives Track the success of sales programs and report insights to leadership Work closely with revenue and front office teams to align departmental goals Guest Relations & Communication Respond promptly to queries and resolve complaints with care Ensure all guest preferences and special requests are accurately recorded and communicated Maintain expert knowledge of destination offerings, promotions, and rates Additional Expectations This role may require Duty Management or Night Shifts, as well as after-hours availability for critical operational matters. Flexibility, professionalism, and a solutions-driven approach are key to success. Take the Next Step in Your Career If youre driven, guest-focused, and ready to lead within a premium hospitality environment, wed love to hear from you. #J-18808-Ljbffr
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Reservations Consultant
4 days ago
Knysna, Western Cape, South Africa Village n Life Full time R104 000 - R156 000 per yearLooking for a Reservations Consultant to join our Travel Support team.*Role Descri*ptionThis is a full-time, on-site role for a Reservations Consultant based in Knysna. The Reservations Consultant will handle daily tasks such as managing bookings, assisting customers with inquiries, providing exceptional service, and facilitating sales efforts such as...
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Reservations Support Manager
4 days ago
Knysna, Western Cape, South Africa The Legends Agency Full time R104 000 - R208 000 per yearCraft Tailored Travel Experiences at a Premier Knysna RetreatReservations & Guest Services | Hospitality & Tourism | Based at Pezula Nature RetreatAbout Our ClientMy client is a prominent South African tourism and hospitality group known for delivering elevated guest experiences and maintaining exceptional service standards. With a focus on employee growth...
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Reservations Support Manager
4 weeks ago
Knysna, South Africa The Legends Agency Full timeAbout the job Reservations Support Manager (Knysna) Craft Tailored Travel Experiences at a Premier Knysna Retreat. Reservations & Guest Services | Hospitality & Tourism | Based at Pezula Nature Retreat About Our Client: My client is a prominent South African tourism and hospitality group known for delivering elevated guest experiences and maintaining...
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Direct Reservations
2 weeks ago
Knysna, South Africa The Legends Agency Full timeA leading luxury hospitality agency is seeking a Direct Reservations Manager responsible for driving revenue through yield management and delivering exceptional guest experiences. This hands-on leadership role requires a strategic thinker with at least two years of experience in luxury hotels. Applicants should exhibit strong leadership, communication, and...
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Knysna, South Africa The Legends Agency Full timeA leading tourism and hospitality group in Knysna is seeking a Reservations Support Manager to curate exceptional travel experiences. The ideal candidate will coordinate guest travel arrangements, work closely with clients, and ensure service excellence. A minimum of 2 years' experience in travel planning is required, along with proficiency in Opera. This is...
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Conservation Assistant
1 week ago
Knysna, South Africa CapeNature Full time**Perks & Benefits**: Staff discount on CapeNature eco-tourism facilities Paid 3 months maternity leave Bursary Program **Division** **Conservation Operations** **Business Unit** **Landscape East** **Minimum experience** **Entry Level** **Company primary industry** **Environmental Services** **Job functional...
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Junior Store Salesperson
7 days ago
Knysna, Western Cape, South Africa Sentraal-Suid Co-operative Full time R150 000 - R250 000 per yearDescriptionSSK currently has the following career opportunity at its Agriland store in Knysna. This role offers an excellent opportunity to develop your selling skills within a thriving agricultural environment. This position reports directly to the Branch Manager.ResponsibilitiesAssigned sections' profitability and managementAdministration and Inventory...
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Junior Store Salesperson
7 days ago
Knysna, Western Cape, South Africa Sentraal-Suid Kooperasie Full time R90 000 - R135 000 per yearDescriptionSSK currently has the following career opportunity at its Agriland store in Knysna. This role offers an excellent opportunity to develop your selling skills within a thriving agricultural environment. This position reports directly to the Branch Manager. Responsibilities Assigned sections' profitability and managementAdministration and Inventory...
