Reservations Support Manager

4 weeks ago

Knysna, South Africa The Legends Agency Full time

About the job Reservations Support Manager (Knysna) Craft Tailored Travel Experiences at a Premier Knysna Retreat. Reservations & Guest Services | Hospitality & Tourism | Based at Pezula Nature Retreat About Our Client: My client is a prominent South African tourism and hospitality group known for delivering elevated guest experiences and maintaining exceptional service standards. With a focus on employee growth and a culture rooted in excellence, the group operates some of the country's most sought-after destinations. The Pezula Nature Retreat in Knysna offers an idyllic setting of indigenous forests and ocean views, blending luxury with nature. It's a space designed to create lasting memories for guests through personalised service, world-class amenities, and a tranquil atmosphere. The Role: Reservations Support Manager Based at Pezula Nature Retreat, you will play a key role in curating unforgettable guest journeys. You will manage travel arrangements and bespoke itineraries, acting as a trusted liaison between the client and the experience. This is a hands-on, guest-facing role focused on crafting personalised, seamless, and inspiring travel encounters from first contact to farewell. Key Responsibilities Coordinate and confirm guest travel arrangements and tailored itineraries Research and recommend travel services, destination options, and experiences Liaise with clients, suppliers, and internal teams to ensure service excellence Prepare documentation and communicate relevant procedures and customs Troubleshoot and resolve any issues that arise pre-, during, or post-travel Promote and sell travel packages that align with guest needs and expectations Maintain booking records and updates using Opera and other systems Assist with guest inquiries, changes, or special requests Provide support during high-volume periods, including after-hours where necessary About You Matric (Grade 12) is essential; tertiary qualifications in hospitality or tourism are advantageous 2+ years of experience in travel planning, reservations, or trade/hospitality support Proven proficiency in Opera (minimum 2 years' experience) Excellent communication, coordination, and client service skills Able to multitask, problem-solve, and maintain composure under pressure Competent in Microsoft Word and Excel Flexible availability during peak seasons and high-demand periods Additional languages and a diverse travel background are strong advantages If you're passionate about delivering exceptional guest experiences in a nature-rich, luxury setting and have the skills to make every journey smooth and this could be your next adventure. #J-18808-Ljbffr

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