Operations Supervisor

Job Specification: Operations Supervisor Department: Operations Reporting to: CEO About the Role We are looking for a highly organized and proactive Operations Supervisor to help keep our day-to-day operations running smoothly. This role is perfect for professionals with experience in retail, restaurant, catering, or hospitality , who excel at coordinating teams, executing processes, resolving problems quickly, and keeping customers happy — regardless of the industry. If you love improving operations, thrive in a fast-paced environment, and enjoy being the “go-to” person who ensures everything runs on time and to standard, this is the role for you. Key Responsibilities Operational Coordination Coordinate daily operational activities to ensure smooth execution across teams. Monitor workflow, identify bottlenecks, and escalate issues proactively. Track task completion, follow-ups, and deadlines to ensure accountability. Team & Stakeholder Support Support field teams, technicians, or service teams with scheduling, resource allocation, and problem resolution. Liaise with multiple internal departments (sales, admin, finance, logistics) to ensure aligned communication. Serve as a central point of contact for operational queries. Process Management Implement standard operating procedures and ensure they are followed consistently. Document processes and assist with continuous improvement initiatives. Ensure customer-facing teams have all required information, tools, and updates. Customer Service & Issue Resolution Help coordinate customer requests, complaints, and escalations to ensure fast, high-quality resolution. Communicate professionally with customers where required and provide updates on operational actions. Reporting & Data Maintain operational dashboards, checklists, and status trackers. Prepare daily/weekly operational reports for management. Assist with gathering data for planning, forecasting, and performance reviews. Qualifications & Experience Preferred Experience 2–5 years experience in operations, shift management, store management, restaurant management, events coordination, or back-of-house operations . Experience in retail, hospitality, catering, or restaurant environments where coordination and execution are key. Proven ability to manage multiple priorities and thrive in fast-paced environments. Skills & Competencies Strong organizational and time-management skills. Excellent communication and coordination abilities. Comfortable with checklists, schedules, operational systems, and daily execution rhythm. Problem-solving mindset with the ability to stay calm under pressure. Tech-savvy: able to use spreadsheets, WhatsApp/communication platforms, scheduling tools, and basic operations software. High attention to detail and follow-through. Personality & Traits Execution-driven and dependable. Team player with strong people skills. Enjoys structure and ensuring things run “just right”. Proactive, solution-oriented, and comfortable taking initiative. Why join us? Work with a fast-growing, mission-driven solar energy company Carefully selected team members, so you’ll be working with other great people, in a fun environment. Bonus points if you know the moves to Leeuloop or the words to sister Bettina Hands‑on management and a results driven company that has a people‑first culture. Casual working environment: Open door policy and direct access to management and Directors Competitive Salary: We offer salaries that reflects your skills and experience Professional Development: Growth and upskilling yourself is encouraged. Access to our e-learning platforms with company recognition is a standard Cellphone/allowance Laptop So, If you are looking for a new challenge, apply now on our website here #J-18808-Ljbffr