Complaints & Customer Care Specialist

A leading customer solutions firm in Durban is seeking a Complaints Specialist to resolve customer complaints efficiently and empathetically. Key responsibilities include managing complaints within set SLAs, ensuring customer satisfaction, and achieving targets. The ideal candidate will have at least 6 months of complaints handling experience, strong...

View More JobsCustomer Care SpecialistKwazulu Natal, South AfricaJob DescriptionAs our new Customer Care Specialist, you will be the first point of contact for customers across Sub-Saharan Africa and selected global markets, ensuring every interaction delivers exceptional service. You'll handle accurate order processing, timely updates, and swift problem...

We’re Hiring: Complaints Support Specialists We’re looking for a detail-driven and customer-focused professional to support our complaints process across multiple areas, including administration, product/service complaints, and telephony. Job Description You will deliver first-class customer service via telephony and email, supporting customers with...

A customer relations service provider in KwaZulu-Natal seeks a Complaints Specialist to investigate and resolve customer complaints. The ideal candidate will have experience in the insurance sector, outstanding communication skills, and a proven ability to solve complex issues effectively. Responsibilities include ensuring compliance with company policies...

Job Description Job Overview As a Complaints Specialist in our team, you will handle complaints resolutions abiding by set procedures, ensuring that customers cases are resolved in a timely and accurate manner. Working in our early resolutions complaints department you’ll be a key point of contact for customers with insurance and / or service-related...

A customer-focused service provider in Durban is seeking a Complaints Support Specialist to deliver exceptional service via telephony and email. This role involves handling complaints, supporting investigations, and ensuring compliance with regulations. The ideal candidate should possess strong communication skills and 1-2 years of experience in the...

Job Overview As a Complaints Specialist in our team, you will actively investigate and resolve complaints, ensuring good customer outcomes, regulatory timeframes are achieved, and company processes are adhered to. Using great communication skills, to work with customers and the business to gather all the information required to achieve great customer...

Job Overview: As a Complaints Specialist in our team, you will actively investigate and resolve complaints, ensuring good customer outcomes, regulatory timeframes are achieved, and company processes are adhered to. Using  great communication skills, to work with customers and the business to gather all the information required to achieve great customer...

Join Our Dynamic Team as a Customer Care Consultant Are you passionate about delivering exceptional service? Do you thrive in a fast-paced, customer-focused environment? **Rewardsco** is looking for **dedicated Customer Care Consultants** to join our team and make a real impact! As a Customer Care Consultant, you'll be the voice of our brand-resolving...

Job Description We’re looking for a detail-driven and customer-focused professional to support our complaints process across multiple areas, including administration, product/service complaints, and telephony. You will deliver first-class customer service via telephony and email, supporting customers with empathy, active listening, and clear communication....