Complaints Support Specialists

Job Description We’re looking for a detail-driven and customer-focused professional to support our complaints process across multiple areas, including administration, product/service complaints, and telephony. You will deliver first-class customer service via telephony and email, supporting customers with empathy, active listening, and clear communication....

A leading customer solutions firm in Durban is seeking a Complaints Specialist to resolve customer complaints efficiently and empathetically. Key responsibilities include managing complaints within set SLAs, ensuring customer satisfaction, and achieving targets. The ideal candidate will have at least 6 months of complaints handling experience, strong...

A customer-focused service provider in Durban is seeking a Complaints Support Specialist to deliver exceptional service via telephony and email. This role involves handling complaints, supporting investigations, and ensuring compliance with regulations. The ideal candidate should possess strong communication skills and 1-2 years of experience in the...

A customer relations service provider in KwaZulu-Natal seeks a Complaints Specialist to investigate and resolve customer complaints. The ideal candidate will have experience in the insurance sector, outstanding communication skills, and a proven ability to solve complex issues effectively. Responsibilities include ensuring compliance with company policies...

Job Overview As a Complaints Specialist in our team, you will actively investigate and resolve complaints, ensuring good customer outcomes, regulatory timeframes are achieved, and company processes are adhered to. Using great communication skills, to work with customers and the business to gather all the information required to achieve great customer...

Job Description Job Overview As a Complaints Specialist in our team, you will handle complaints resolutions abiding by set procedures, ensuring that customers cases are resolved in a timely and accurate manner. Working in our early resolutions complaints department you’ll be a key point of contact for customers with insurance and / or service-related...

Job Overview: As a Complaints Specialist in our team, you will actively investigate and resolve complaints, ensuring good customer outcomes, regulatory timeframes are achieved, and company processes are adhered to. Using  great communication skills, to work with customers and the business to gather all the information required to achieve great customer...

A customer service and support firm in Durban seeks a detail-driven, customer-focused professional to manage complaints. Responsibilities include handling queries related to motor finance products and supporting investigation processes. Candidates should possess strong communication skills, organizational abilities, and familiarity with complaint handling. A...

**MAIN PURPOSE OF THE ROLE** Support the Customer Service environment with all aspects of complaints - management and resolution. This includes end-to-end management of individual complaints and issues, managing escalated, complex or secondary complaints, reporting, root cause analysis and process improvement. **DUTIES AND RESPONSIBILITIES** **Complaints...

**Description** Domestic & General’s purpose is to keep our customer’s world running by delivering an essential service that never lets them down. We are on an exciting journey, transforming our business in line with the Group’s Strategy outlined in an ambitious five-year plan. We are on the lookout for skilled complaints professionals to join our...