Implementation Analyst

2 weeks ago


Cape Town, South Africa Open Box Software Full time

Overview Join to apply for the Implementation Analyst role at Open Box Software. Open Box Software is an internationally focused consulting company that specialises in business and software consulting services for the Real Estate Industry. Since we have been delivering practical, smart, and cost-effective technology solutions for our clients. Responsibilities Configure and customise product modules based on client needs, ensuring alignment with industry best practices. Oversee technical aspects of data migration, system integration, and user acceptance testing. Offer hands‑on client and technical support during go‑live. Troubleshoot issues, ensuring prompt resolution and client satisfaction. Document business processes, configuration decisions, and implementation steps. Collaborate with clients and the sales team to gather business requirements and translate them into technical specifications. Assist with client workshops, conduct gap analyses, and provide recommendations for effective software adoption. Provide feedback to sales and development teams to influence roadmap improvements. Qualifications 3+ years relevant work experience as a Developer, Technical Business Analyst, Implementation Analyst, or similar role. Previous software experience with highly configurable applications. Detail oriented and exposure to QA processes. Strong SQL skills. Exposure to API integrations. Proven track record in a problem‑solving capacity. Proven ability to work both independently and within a team. Benefits Net Core / C# / Angular experience. Knowledge of the commercial real estate industry. Experience with property management, leasing, or asset management software. ETL technology experience. Experience implementing, configuring, or supporting SaaS or enterprise software solutions. Personal Traits Friendly and humble Conscientious Empathetic and self‑aware Considerate Self‑motivated Sound decision‑making ability Team player Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr



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