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PowerBI Production Support Analyst
4 weeks ago
PowerBI Production Support Analyst (JB4989) Remote for applicants living in South Africa Salary: R60 - 80 000 per month Employment Type: Full-Time Independent Contractor Workplace : Fully Remote We are seeking a Power BI Production Support Analyst specializing in Reporting & Analytics (R&A) to join our client, focusing on business and database analysis rather than development or design. This role is perfect for someone experienced in resolving support tickets , data troubleshooting , and documenting solutions for technical teams to implement. You will be the primary point of contact for support-related issues, working closely with technical teams to ensure efficient resolution of reporting challenges and enhanced system performance. Minimum Requirements (Essential Skills): 5 years of experience in support, QA, or business analysis within a Power BI environment. Background in data analytics or engineering , with a sound understanding of data lineage and reporting structures. Strong knowledge of Power BI, DAX, SQL, SSIS , and data warehousing concepts . Experience handling support tickets and documenting resolutions for technical teams. Exceptional English communication skills with a customer-focused mindset. Ability to work independently in a remote home office with reliable internet and power backup . Familiarity with tools like Azure DevOps, T-SQL, and Miro is a plus. Responsibilities: Handle and prioritize incoming support tickets related to Power BI reporting and analytics issues. Analyze data pipelines , trace data issues, and identify root causes for resolution. Communicate effectively with technical teams to ensure timely issue resolution. Identify patterns in recurring issues and suggest long-term solutions for system optimization. Track support metrics and assist in developing system health dashboards. Why join our client? Full-time remote position aligned to UK working hours (8 am UK time start). Earn a set monthly retainer on an annually renewable contract. 30 days paid leave per year. Equipment supplied; candidates need their own home office setup. Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later. Kontak Recruitment Disclaimer: Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements. Job specifics: Requirements mirror advertisement, duties may adjust for client needs. Fair process: Fair assessment, only shortlisted candidates contacted due to volume. Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info. Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client. Offer clarity: Advert is not a binding offer . Written offers based on pre-employment conditions. No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY. Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment. 5 years of experience in support, QA, or business analysis within a Power BI environment. Background in data analytics or engineering , with a sound understanding of data lineage and reporting structures. Strong knowledge of Power BI, DAX, SQL, SSIS , and data warehousing concepts . Experience handling support tickets and documenting resolutions for technical teams. Exceptional English communication skills with a customer-focused mindset. Ability to work independently in a remote home office with reliable internet and power backup . Familiarity with tools like Azure DevOps, T-SQL, and Miro is a plus.