Product Support Manager Axxis
2 months ago
**Overview**:
- Interacting and liaising with customers daily.
- Enhancing service delivery.
- Planning and organizing to meet orders on blasting equipment
- Monthly report to BME management and Mines regarding support and training.
- Training of mine personnel.
- Assessments of trainees up to certification
- Implementation of AXXIS initiation system to new clients.
- Client support related to the AXXIS products
- Investigate product-related issues regarding quality, failures and performances
- Ensuring the correct procedures are followed regarding AXXIS SOP’s
- Responsible to ensure that all the requirements of the OSH Act, and statutory prescriptions (at a minimum) are met on the site.
- Presenting of the current product to new clients.
**Qualifications**:
- Certificate in Explosives Management Systems
- Surface Rock Breaking Certificate (blasting licence)
- Assessor certificate
- Degree or diploma in Explosives Management Systems
**Experience**:
- 5 years of demonstrated experience electronic blasting systems management
- 2 years of mining experience including mining, blasting, blast auditing and reporting.
- Previous experience as a facilitator and assessor
**Duties**:
- Enhancing service delivery.
- Planning and organizing to meet orders on blasting equipment
- Monthly report to BME management and Mines regarding support and training.
- Training of mine personnel.
- Assessments of trainees up to certification
- Implementation of AXXIS initiation system to new clients.
- Client support related to the AXXIS products
- Investigate product-related issues regarding quality, failures and performances
- Ensuring the correct procedures are followed regarding AXXIS SOP’s
- Responsible to ensure that all the requirements of the OSH Act, and statutory prescriptions (at a minimum) are met on the site.
- Presenting of the current product to new clients.
**Job Competencies**:
- Adhering to Principles & Values
- Planning and Organising
- Problem Solving
- Good communication skills
- Coping with Pressures and Setbacks
**General**:
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