Office Support Manager

Responsibilities To provide a comprehensive and strategic support to the Divisional Executive by providing day to day oversight of operational matters and supporting the long‑term planning, execution and measurement of activity across the division. To serve as strategic advisor and counsel to Divisional Executive. To monitor, evaluate and measure the timely implementation of strategic objectives in the division and prepare presentations for various boards and committees. Support the co‑ordination, planning and alignment of divisional activities. Identifying trends for business improvement and risk management purposes. Qualifications Bachelor’s Degree A Post graduate Qualification in a relevant field (e.g. CA(SA), MBA / MBL, LLB, Engineering; Project Management will be an added advantage) The preferred candidate will have a minimum of 5-8 years’ experience in field of discipline. Experience in public, financial or development finance institutions and understanding of all applicable legislative and governance principles is preferred. Candidate must have an understanding of the role of the IDC. The candidate must have absolute commitment towards the values of the Corporation. Experience in engaging, managing and negotiating with relevant specialist bodies, government institutions, industry associations etc. Financial / Shareholder Returns To manage the Divisional budget and cost centers. Consolidating budget reports in the division. To assist Departmental Heads in collating inputs to the annual budgeting process. To consolidate budget reports across the Division from Departmental Heads. To assist in reporting Divisional activities and preparing comparative reports. Divisional Operational Processes To serve as strategic advisor and counsel to Divisional Executive. To assume day‑to‑day responsibility for projects and tasks and coordinate the execution of strategic initiatives. To create and maintain cross‑departmental relationships. To assess inquiries directed to the Divisional Executive in order to determine the proper course of action and, where required, delegate to the appropriate individual to ensure resolution. Participate in strategy formulation and implementation for the Division. Provide strategic advice and support on policy matters. Assist with reporting on various operational activities / initiatives. Assist in the implementation of an effective client experience management framework including oversight of process optimisation and digitisation, complaints management, culture skills and targeted client service levels. Analyse trends and provide recommendations for remediation. Prepare Management information reporting and table analysis at key governance forums. Monitor and evaluate Divisional performance and ensure appropriate measures / interventions are put in place. To generate ideas for improvement of cross functional processes or resolution of complex problems. Participate in corporate strategic initiatives / projects. Research and provide specialist knowledge and advice to Divisional Executive relating to all operational aspects. Provide input to Executive Management Committee (Exco) and other strategic committees in the Corporation. To input into effective formulation and implementation of Divisional systems and procedures to ensure compliance and provide innovative solutions to take operations forward. Corporate Strategic Alignment To participate in and support Corporate Initiatives. To formulate and implement innovative ways to improve Customer focus. Monitor and evaluate Divisional strategic priorities and preparation of reporting and presentation requirements. Customer Focus Stakeholder Management To foster and maintain relationships with internal and external clients. Learning, Leadership People Growth Keep up to date with latest strategic trends and developments (conferences and relevant forums). To research best practice measures. Take responsibility for personal development and growth. Promote the sharing of knowledge and best practice in the Division #J-18808-Ljbffr