Customer Service Consultant
2 weeks ago
Customer Service Consultant (Louis Trichardt) PG Glass is the largest network of Shatterprufe windscreens and Armourplate toughened automotive glass Fitment Centre’s in South Africa, as well as the largest repairer and installer of glazing and building glass products in Southern Africa. Main Job Purpose To manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance with corporate identity, operating standards, and business processes and procedures. To ensure that all internal sales are processed and that the correct money is collected. Main Objectives Manage and follow up on all counter sales (face-to‑face and telephonic) by giving relevant advice to customers in the most professional manner to ensure all sales are closed, budgets and Nett Promoter Scores (NPS) targets are achieved, contributing to the growth of the business. Handle the processing of claims accurately and quickly by liaising with the customer on the correct excess amount and collecting payment to ensure that daily key performance indicators are achieved and to avoid any financial losses to the business. Ensure that the best administrative practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are followed, giving customers the ultimate low‑effort experience. Utilise the scheduling system in the Service Centre to maximise the productivity of Fitters, ensuring targeted jobs per fit per day are achieved, the Fitment Centre runs at full capacity, and customer expectations are managed. Accurately order stock according to work schedules, following the buy‑out procedures to avoid delays in rendering services to customers and maintain the highest possible standard. Adhere and comply with any other reasonable work requests from PG Glass Management. Critical Job Requirements Qualification(s) Matric Knowledge Computer Literacy Excellent Telephonic Skills Excellent Interpersonal Skills Excellent Customer Service Skills Microsoft Office (especially Outlook and Excel) Identify and solve problems Interpersonal communication (handling and interacting with customers, staff, colleagues, franchisees, and suppliers) Analyse and improve service delivery methods Strong telephonic communication PG Glass is an Employment Equity employer who gives preference to suitable candidates who add to the diversity of the Company. All applicants meeting the requirements will be considered, but preference will be given to members of the designated groups (previously disadvantaged groups). PG Glass is also an organisation that considers only candidates with a high level of integrity and ethics. Seniority level Entry level Employment type Full‑time Job function Other Industries Glass, Ceramics and Concrete Manufacturing Referrals increase your chances of interviewing at PG Group (Pty) Ltd by 2x. Get notified about new Customer Service Consultant jobs in Ephraim Mogale, Limpopo, South Africa . Customer Service Consultant - PG Glass (Louis Trichardt) Ephraim Mogale, Limpopo, South Africa 1 day ago Senior Customer Service Consultant (Polokwane) Ephraim Mogale, Limpopo, South Africa 17 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Senior Customer Service Consultant
1 week ago
Ephraim Mogale Local Municipality, South Africa PG Group (Pty) Ltd Full timeSenior Customer Service Consultant (Polokwane) PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic® chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact...
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Customer Service Consultant
23 hours ago
Ephraim Mogale Local Municipality, South Africa PG Group (Pty) Ltd Full timeCustomer Service Consultant - PG Glass (Louis Trichardt) PG Glass is the largest network of Shatterproof windscreens and Armourplate toughened automotive glass fitment centres in South Africa, as well as the largest repairer and installer of glazing and building glass products in Southern Africa. Main Job Purpose To manage the front desk of a Fitment Centre...
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Front Desk Customer Service Specialist
23 hours ago
Ephraim Mogale Local Municipality, South Africa PG Group (Pty) Ltd Full timeA leading automotive glass company in Limpopo is seeking a Customer Service Consultant to manage front desk operations, provide support to customers and staff, and ensure compliance with business processes. The ideal candidate will have a Matric qualification, excellent telephonic and interpersonal skills, as well as proficiency in Microsoft Office. Join a...
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Senior Customer Service Lead — Front Desk
1 week ago
Ephraim Mogale Local Municipality, South Africa PG Group (Pty) Ltd Full timeA leading glass service provider in South Africa is seeking a Senior Customer Service Consultant in Polokwane. The role involves managing front desk operations, processing insurance claims, and providing leadership in a Fitment Centre. The ideal candidate has over 5 years of experience in customer service with specific experience in a fitment centre....
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Full-Time Front Desk Customer Champion
2 weeks ago
Ephraim Mogale Local Municipality, South Africa PG Group (Pty) Ltd Full timeA leading glass manufacturer in Limpopo is seeking a Customer Service Consultant to manage the front desk of a Fitment Centre. Responsibilities include processing sales and claims, ensuring compliance with operational standards, and providing exceptional customer service. The ideal candidate will have Matric, strong telephonic communication skills, and...
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Customer Service Consultant
1 week ago
Makhuduthamaga Local Municipality, South Africa PG Group (Pty) Ltd Full timePG Glass is the largest network of Shatterprufe windscreens and Armourplate toughened automotive glass Fitment Centre's in South Africa, as well as the largest repairer and installer of glazing and building glass products in Southern Africa. Main Job Purpose To manage the front desk of a Fitment Centre by providing professional operational support and...
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Credit Controller
3 weeks ago
Ephraim Mogale Local Municipality, South Africa PG Group (Pty) Ltd Full timeCredit Controller - Shatterprufe ARG (Bedfordview) Shatterprufe® is the leading manufacturer and distributor of OE Auto and aftermarket replacement glass products. The company manufactures genuine Shatterprufe® laminated windscreens and Armourplate® toughened automotive safety glass products. Three automotive glass plants produce over 4 million pieces of...
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Buyer
2 weeks ago
Ephraim Mogale Local Municipality, South Africa PG Group (Pty) Ltd Full timeWidney Transport Components is a supplier of specialist commercial vehicle glass and sliding window solutions. The company supplies solutions to the bus and train industry and is the only local accredited sliding window supplier for Toyota, Daimler Chrysler, General Motors, Nissan and Ford. Job Title: Buyer – Gauteng Main Purpose To take overall...
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Planning and Logistics Manager
3 weeks ago
Ephraim Mogale Local Municipality, South Africa PG Group (Pty) Ltd Full timePlanning and Logistics Manager - Alberton Join to apply for the Planning and Logistics Manager - Alberton role at PG Group (Pty) Ltd Widney Transport Components is a supplier of specialist commercial vehicle glass and sliding window solutions. The company supplies solutions to the bus and train industry and is the only local accredited sliding window...
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Business Analyst
4 weeks ago
Ephraim Mogale Local Municipality, South Africa PG Group (Pty) Ltd Full timeOverview PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic® chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and...
