Team Leader: Quality Assurance

2 weeks ago

Bellville, South Africa Capitec Bank Ltd. Full time

Select how often (in days) to receive an alert: Team Leader: Quality Assurance & Insights - Operational Delivery We're on the lookout for energetic, self‑motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: 1.To see what life at Capitec is all about and complete a short assessment, pleaseclick here 2. Once you have completed the above finalize your application by clicking apply below Purpose Statement To lead a designated functional team in Operational System Support, prioritising and overseeing work within the Business Support Center and provide subject‑matter expertise and actionable insights that will influence decision making and improve service delivery across BSC that are aligned with the objectives, plans, processes and standards of the Operational System Support Department. Experience Minimum/Ideal Minimum of 3 - 5 years’ experience in Quality management or a relative field in an Innovative environment. Minimum 3 years’ experience in leading a team in a fast‑paced environment. Function specific experience : Stakeholder relationship engagement and management Responsible for delivery in a high performing, continuous development environment Experience in managing large teams and complex projects Proficiency in Amazon Connect or related speech analytics tools Qualifications (Minimum) Grade 12 National Certificate / Vocational A relevant qualification in Business Administration or Project Management Qualifications (Ideal or Preferred) Bachelor's Degree in AWS Data Analytics Speciality or Project Management Knowledge Minimum/Ideal Regulatory requirements, compliance standards in an operational environment Basic data analytics People/team leadership practices and principles General operations management practices and principles and stakeholder and client management HR principles and processes. Client service principles and practices. Liaising with 3rd party providers Skills Analytical Skills Attention to Detail Communications Skills Computer Literacy (MS Word, MS Excel, MS Outlook) Interpersonal & Relationship management Skills Leadership Skills Planning, organising and coordination skills Presentation Skills Reporting Skills Conditions of Employment Clear criminal and credit record Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals. Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/ /06 #J-18808-Ljbffr

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