Integrations Specialist

3 days ago

Johannesburg, South Africa Network International Full time

Integrations Specialist Assisting new and existing merchants with integrating into the various systems we support. Using existing products and services as well as designing new ones to meet merchant's needs. Responsibilities Assist merchants and their developers with Integration and technical related queries Support our own internal teams with escalated queries Assist our Customer Service, Sales and Onboarding departments with consultations and customer engagements Manage Integration projects for Enterprise merchants – Being the main technical point of contact to advise on all Integration related queries throughout the integration process Create Integration documents detailing Enterprise Merchant integrations Join meetings with merchants and their developers when required - Troubleshooting and configuration assistance Use our own sandbox environment and testing tools to help troubleshoot integration and technical issues merchants require assistance with Submit Knowledge Base items monthly - Internal and external Knowledge Base Plugin testing and troubleshooting Qualifications HTML knowledge, essential Experience with either PostMan, Chrome Developer Tools, or FileZilla Highly computer literate, especially with regards to internet matters Solid knowledge of eCommerce, Payments and transacting online (online shopping, internet banking) Proficient in written and spoken English Helpful, willing, and friendly attitude Elevated level of professionalism and work ethic The ability to self-manage A natural curiosity of anything technical and how to solve those issues (if you do not know the answer, you will persist, do research, and help the customer to the very end) Experience in Customer Service, a bonus Understanding PHP (or any other programming language) a bonus Experience integrating with any payment gateway, a great bonus Diploma/degree/course in any computer-related field, a bonus Seniority level Entry level Employment type Full-time Job function Project Management and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Network International by 2x #J-18808-Ljbffr

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