Service Centre Administrator

4 weeks ago

Randburg, South Africa Pepkor Lifestyle Full time

Service Centre Administrator (Fixed Term Contract) – Pepkor Lifestyle Introduction Pepkor Lifestyle is looking for an energetic individual to join our dynamic team. We are seeking a Customer Service Agent, specializing in social media, to effectively manage, moderate and resolve customer queries for all prospective clients across our social media platforms. Description Promptly monitor and respond to social media comments and inquiries in line with the requirements and guidelines. Liaise with internal departments to resolve queries. Effectively apply Customer Service Policy, Procedure and systems. Manage customer centricity. Demonstrate effective self‑management and teamwork. Minimum Requirements Grade 12 2–3 years of related Social Media/Community Management and Customer Services experience Relevant qualification in Media, Digital or Communications field Current knowledge of best practices for Customer Services in a retail environment General understanding of the Customer Protection Act (CPA) Knowledge of Pepkor Lifestyle policies, practices, processes and systems Knowledge of CRM systems and practices Proficiency in social media tools Proficiency in Microsoft Office (MS) In‑depth knowledge of Pepkor Lifestyle policies, practices, processes and systems Skills Strong written and verbal communication skills Personal resilience Multitasking Effective time management Interpersonal skills Active listening and interpretation skills Conflict management Ability to work under pressure Behaviours Energy and drive Customer orientation Problem solving Planning and prioritising Assertiveness Excellence orientation Following instructions and procedures #J-18808-Ljbffr

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