Business Administration Services Learnership

**Listing reference**: track_001443

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet

**Job category**:Call Centre and Telesales

**Location**:Randburg

**Contract**:Apprenticeship

**Remuneration**:Market Related

**EE position**:Yes

**Introduction**:
**Job description**:
As part of the learnership, participants will engage in both theoretical learning and practical workplace activities, which may include but are not limited to:

- Performing general administrative tasks such as filing, record-keeping, and data capturing.
- Required to attend theoretical sessions 1 day a week for the duration of the learnership or as when required
- Assisting with document preparation, including reports, presentations, and spreadsheets.
- Providing customer service and support to internal and external stakeholders
- The incumbent is expected to be a one-stop call resolution employee by answering incoming calls and resolving queries received from Tracker Clients according to the relevant SOP and company standards.
- Contribute towards maintaining a departmental Abandonment Rate and Service Level according to the company standards.
- Accurate capturing of data and updating of client information while speaking with the client.
- Ensure that Customer Service standards are maintained in a highly pressurized environment.
- Follow up on client’s outstanding queries.
- Accurate record keeping of statistics as per stipulated guidelines.
- Effective utilization of the post call service rating system
- Ability to interpret the financial system and assist clients with basic financial and legal queries.
- Contribute to effective retentions of customers through excellent query resolution. Show tolerance and patience in understanding customer complaints, and ability to positively turnaround the call.
- Post installation testing and unit related investigations. First line technical support for Tracker units.
- Adherence to schedules as determined on the Telephony system.
- Ensuring that electronic communication received within the Customer Service Division is handled efficiently in line with SLA’s and standards.
- Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service within the Customer Service division.

**Minimum requirements**:

- South African citizen with a valid ID, aged 18-35 with no criminal record
- Matric with level 4/D symbol in English language and Level 3/E symbol in Mathematics or Maths Literacy.
- Currently unemployed and not studying
- Basic computer literacy (MS Office - Word, Excel, PowerPoint, and Outlook).
- Good communication skills (verbal and written).
- Ability to work in a structured and professional environment.
- A positive attitude, willingness to learn, and strong work ethic
- A passion for customer service and a professional attitude at all times.
- The ability to cope with a constant changing and pressurised environment.
- The ability to work in an environment where multi-skilling is required.
- The incumbent should have excellent interpersonal skills and the ability to pay attention to details.

**Application Process**
- Certified copy of ID.
- Certified copy of Matric certificate.
- Any relevant certificates or qualifications.

Please note, preference will be given to applicants from designated groups in line with Tracker’s policies.

People living with disabilities are encouraged to apply.

**Benefits**:
**Benefits**:None
- A mínimal stipend will be offered as remuneration to compensate for basic expenses during the course of the Learnership which is for the duration of 12 months.