Customer Experience Executive
4 weeks ago
Customer Experience Executive - Protect Group Location: Cape Town, South Africa Contract: Permanent, Full-Time Hours: Sunday - Thursday 8am - 6pm Language requirements: Fluent, business-level written and spoken English is essential. Any additional languages will be greatly beneficial. Application Method: Please ensure that you apply with a CV written in English. Overview Protect Group is a business founded by an ambitious entrepreneur James and a highly experienced and successful entrepreneur and investor David. After rapid growth over the past 24 months, resulting in new offices across 6 regions of the world, Protect Group are now expanding in Cape Town. In terms of what we do, we provide Membership Programmes that operate a variety of benefits centred around the distribution of Event Protection and Refund Protection in the Event, Transport, Travel, Accommodation and Sports sectors worldwide. ‘Protect People’ are individuals bursting with talent, ambition, commitment and love; we at Protect are a family of friends with a shared dream. This is not a job, it’s a life and a very enjoyable one at that. You will love the people you work with, care about what you do and have the opportunity to play a key role in the business supporting our customers throughout the refund process. At Protect it’s the people that make the difference and this is everything. Whether you’re an experienced case handler or just have a passion for excellent customer service, we are looking for a logical decision maker who is naturally empathetic. You will review each case on an individual basis and handle any issues that may arise, communicating with customers both on the phone and via email. Responsibilities Monitoring customer enquiries, checking details and responding appropriately. Reviewing evidence provided for each refund application and approving valid applications. Handling customer complaints or issues, escalating to the Customer Experience Manager when required. Liaising with internal departments to route customer enquiries to the right team. Maintaining a professional and polite tone in all communications. Qualifications Experience in customer focused positions. Fluent English is a requirement of the role. Essential to have the ability to balance human and commercial considerations. Accuracy and attention to detail. Excellent communication skills (written and verbal) in all fluent languages. Experience working with customers over the phone and via email. Enthusiastic, high degree of integrity, self-motivated, positive attitude and a proactive approach to work. Well organised with previous experience using CRM systems. Personable, able to build a good rapport. A real hunger and willingness to learn, not afraid to ask questions. Committed. Willingness to go above and beyond, seeing the opportunity as a career in a rapidly growing organisation, not just a job. Beneficial Skills Previous case handling experience. Fluency in languages in addition to English. How to Apply If you live and breathe what you do and recognise yourself as a Protect Person then submit your latest CV and let us know what you can bring to Protect #J-18808-Ljbffr
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Customer Experience Executive
4 days ago
Cape Town, Western Cape, South Africa Protect Group Full time R400 000 - R1 000 000 per yearCustomer Experience ExecutiveLocation:Cape Town, South AfricaContract:Permanent, Full-TimeHours:Sunday - Thursday 8am - 6pmLanguage requirements:Fluent, business-level written and spoken English is essential. Any additional languages will be greatly beneficial.Application Method -Please ensure that you apply with a CV written in English.Protect Group...
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Customer Experience Executive
3 days ago
Cape Town, Western Cape, , South Africa Protect Group Full time R104 000 - R208 000 per yearCustomer Experience Executive - Arabic SpeakingLocation: Cape Town, South AfricaContract: Permanent, Full-TimeHours: Sunday - Thursday 8am - 6pmLanguage requirements: Fluent, business-level written and spoken Arabic and English is essential. Any additional languages will be greatly beneficial.Application Method - Please ensure that you apply with a CV...
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Cape Town, South Africa EXL Full timeExecutive-Customer Care Voice-Customer Experience EXL Cape Town, Western Cape, South Africa 1 day ago Be among the first 25 applicants The intake agent will receive and review the fax images and start data entry in the system. Validate and verify the provider and member using all compliance metrics. Create the precert case and route the case to the...
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Cape Town, South Africa EXL Full timeExecutive-Customer Care Voice-Customer Experience EXL Cape Town, Western Cape, South Africa The intake agent will receive and review the fax images and start data entry in the system. Validate and verify the provider and member using all compliance metrics. Create the precert case and route the case to the appropriate bucket for initial or final review....
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Cape Town, South Africa EXL Full timeExecutive-Customer Care Voice-Customer Experience Location: EXL Cape Town, Western Cape, South Africa Key Responsibilities Receive and review fax images and initiate data entry in the system. Validate and verify providers and members using all compliance metrics. Create pre-certification cases and route them to the appropriate bucket for initial or final...
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Customer Experience
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Cape Town, South Africa Technovation Full timeOur Client is a leading consumer financial services business, providing credit and related products (such as store / credit cards, personal loans, digital credit and insurance) to customers through major retail partners and digital channels. The business model combines retail finance and financial services, with a strong emphasis on digital applications,...
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Customer Experience
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Cape Town, Western Cape, South Africa technovation Full time R1 800 000 - R2 500 000 per yearOur Client is a leading consumer financial services business, providing credit and related products (such as store/credit cards, personal loans, digital credit and insurance) to customers through major retail partners and digital channels. The business model combines retail finance and financial services, with a strong emphasis on digital applications,...
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Cape Town, South Africa EXL Full timeSenior - Customer Experience Consultant - Customer Care Voice - Customer Experience EXL Cape Town, Western Cape, South Africa Highly experienced Customer Experience (CX) Design Manager to lead and shape our customer experience strategy. In this role, you manage a team of CX designers and work closely with senior stakeholders to develop and execute strategies...
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Cape Town, South Africa DigiCert Full time**Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...
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Customer Experience Specialist
2 hours ago
Cape Town, South Africa Digicert Full timeWho we are We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put...
