Travel Contact Centre Leader

A leading travel company is seeking a Contact Centre Manager in Johannesburg to manage operations while driving sales performance. Key responsibilities include setting sales targets, improving sales processes, ensuring effective use of CRM systems, and providing excellent customer service. Candidates should have over 3 years of contact centre management...

**Job no**: 512777 **Brand**: Flight Centre **Work type**: Full time **Location**: Johannesburg West **Categories**: Leisure Travel & Retail **General Information** **Job title**: **Flight Centre Sales Centre Expert** **Purpose**: To sell preferred travel products and process reservations for complex air and holiday packages, through travel consultant...

Role SummaryThe Contact Centre Manager is responsible for delivering high standards of customer service by maximising the effective and efficient use of Contact Centre staff and technology resources. This role focuses on monitoring, analysing, and proactively planning improvements to overall Contact Centre performance within the DSA: OEM environment.The...

**Contact Centre Manager (JB1538)**: Woodmead, Johannesburg, Gauteng - Customer Service **Contact Centre Manager (JB1538)** **Woodmead, Sandton** **Market Related** Aligned to the Institution’s vision and strategy to deliver an end-to-end seamless customer service to our student body, the Contact Centre Manager provides operational, technical and...

ROLE SUMMARYThe Contact Centre Manager is responsible for delivering high standards of service to customers by making the most effective and efficient use of Contact Centre staff and technology resources to monitor, analyze and plan improvements to the overall Contact Centre performance. The Contact Centre Manager is required to assist the Operations Manager...

JOB DESCRIPTIONJohannesburg – HybridIn this position, you'll be based in the Johannesburg office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at .We give you a world of potentialReporting to the Regional Manager for Contact Centre, the role manages...

Role Summary The Contact Centre Manager is responsible for delivering high standards of service to customers by making the most effective and efficient use of contact centre staff and technology resources to monitor, analyse and plan improvements to overall contact centre performance.The role coordinates, monitors and manages the contact centre agents and...

Johannesburg – HybridIn this position, you'll be based in the Johannesburg office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at   We give you a world of potentialReporting to the Regional Manager for Contact Centre, the role manages the...

Job title: Head of Sales – Contact Centre Job Location: Gauteng, Johannesburg Deadline: October 29, 2025 Quick Recommended Links Jobs by Location Job by industries A dynamic leadership opportunity exists for a seasoned Call Centre Head of Sales to lead, scale, and drive performance across a fast-paced, high-volume outbound sales environment. This role...

**THE JOB AT GLANCE** Reporting to the Chief Operating Officer, the Head: Contact Centre will be responsible for developing the strategy for the contact centre for the benefit of the customers/stakeholders including leading and overseeing both inbound and outbound Contact Centre Operations that services all RMA businesses (COID, Life, AIT) with diversified...