Operations Controller

8 hours ago

Johannesburg, South Africa Boardroom Appointments Full time

Operations Controller (Contract Position) - JHB About the job Operations Controller (Contract Position) - JHB 6 Months Contract Matric At least 2 years relevant experience within a Courier and Customer Service environment Knowledge of Freight / Courier Industry Responsibilities: To manage and track all vehicles to depart and arrive on the agreed time schedule. To ensure freight is collected and lodged by the respective logistics partners. Ensure all Couriers checklists are actioned and debriefed; vehicles checked; mobile phones/devices checked, and all PODs are checked prior to debrief. Maintain a presence on the warehouse floor while parcel sorting function is being performed ensure freight is routed correctly and manifested correctly. To always ensure that drivers have their valid PDP with them. Ensure that conduct is always both professional and beyond reproach and within the interests of the company. Ensure freight on floor reports are clear as well as 1x1x1 report. Check on billing daily, this is imperative to close daily. Stats, reports done, updated and handed to operations manager To ensure that all non-conforming items are handled correctly as per claims procedure, advise and/or take corrective steps to prevent re-occurrence of damages/losses, all claims are actioned within 48 hours on conclusion in conjunction with the operations manager. To immediately highlight any problems/issues occurring with any client to managements attention, a non-conformance and management of the freight as per request from the various clients. During debrief of vehicles, ensure effective debriefing of PODs and collections, should a courier not return a POD, an immediate investigation must be instituted (not negotiable). Encourage professionalism at all levels and peers, departments and branches #J-18808-Ljbffr

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