Contact Management Agent

3 weeks ago


Johannesburg, South Africa Foodserv (Pty) Ltd Full time

Application Period : Until 31 August We're looking for a service-driven and detail-oriented Contact Management Agent to join our Call Centre team. In this role, you'll be the first point of contact for all service and technical-related calls, ensuring prompt logging, follow-up, and feedback to internal teams and customers. If you're a strong communicator with call centre experience, this could be the perfect fit for you. Key Responsibilities Answer incoming calls promptly and professionally. Log all calls and customer interactions accurately in the system. Stay informed and up to date on all products and services offered. Follow internal procedures meticulously to ensure excellent customer service delivery. Provide relevant updates and feedback to customers when necessary. Qualifications At least 3 years' experience in a support call centre environment. Working knowledge of Syspro, Salesforce, Asset Force, and ServCraft. Matric (Grade 12). Strong communication skills in English (spoken, written, and reading). Problem-solving abilities and ability to manage customer expectations. Team player with strong interpersonal skills. Should you not hear from FoodServ within 7 days after the closing date of the vacancy, you may assume that your application was unsuccessful. We are an equal opportunity employer, and all appointments will be made with consideration to our Employment Equity Plan. FoodServ Solutions reserves the right not to fill this vacancy after advertising. #J-18808-Ljbffr



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